- Report: #1068476
Complaint Review: time warner cable - lexington Kentucky
-
Author Not Confirmed
Why?
time warner cable
lexington, Kentucky, USA
Web:
http://www.timewarnercable.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
time warner cable billing snafu that nobody at TWC can or will fix lexington Kentucky
Time Warner Cable bought out Insight. For the past 2 years I have had only basic internet and phone service, and no cable tv. As soon as TW started the billing, my bill more than doubled. I tried calling TW several times, and spent a number of hours on hold, and getting transferred around. Each time I got somebody new on the line, I had explain the problem, and each person gave a different explanation as to the cause of the problem, but nobody could fix it. Finally, I gave up calling and tried to get somebody to fix the problem using the chat feature. The billing is still a mess. Somebody from the 'retention department' was supposed to call me a few days ago, and apparently that department is the only one that can actually fix this problem. Evidently all the other people I talked to could only sell more services, or give a lot of slippery double-talk while pretending to actually fix the billing problem. This company's service is a joke. Their 'commitment' to customer service is all talk and no action. Will be cancelliing my service soon.
