- Report: #1236933
Complaint Review: Time Warner Cable - Nationwide
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Author Confirmed
Why?
Time Warner Cable
Nationwide, USA
Phone:
1-800-892-4357
Web:
http://www.timewarnercable.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Time Warner Cable they had better dial up in 1998 in the Tahoe National Forest in California... Arlington Texas
I have had Time warner for about a year and everything was ok the last 3 months have been slipping and then the last month has been horrible! the whole reson i even use the internet is because I have a 4 year od daughter in california. i have not seen or touched her in a year and it kills me so we skype and vide chat all day every day. so you see the internet is important to me so i can atleast see my baby.
for the last month i have not been able to do much more then voice chat with my daughter i have not seen her face in a month. I have been on the chat trying to get this resolved by time warner and they told me at first its the new upgrade this month will be a bit slower ok fine what ever.... then the net started to flake and turn off and not work they said i needed to exchage the modem.... waited in line at the store for a hour set it up and i was barely able to open a web page that was about a week ago..... havent been able to talk to my daughter....
so then after about 10 more chats they said oh well theres something wrong with that modem exchange it, that was after the upgrade went through too.. they then gave me a router wich shut literally everyone but 2 computers down and about 10 mins to load a web page.... ok well when i got the router the lady set it up were a gy was to come and fx it the next day between 9-10 at 11 i checked my account and said no servce tech coming today i ask why and they said he tried to call and no one answered so he left.....
i have told them before this issues cme to be i only have google voice with their service i can make or recive ANY calls. i told them that when i also told them i will NOT be paying $50.01 for the servic they have not provided and they responded they would have to escalate the issues to get it where i dont have to and i told them this then.... they asked to rescedual and i told them no mondy i will be returning their crappy router and going else where i have picture and fb messages for all of this too
after that they blocked me on face book so i have been spreading the word about their ways and ability of doing buisness. please help the people who cnt elp themself im sure people were done worse to then just me just read their facebook reviews its a horrible company
