Jay
Private,#2Consumer Comment
Fri, May 11, 2007
"why don't we go ahead and make that a full payment now instead of a partial" Written word oft loses the context, thus what the others are saying, I agree w/ - that this sentence says "I'd like to make the full payment now." Have you asked them if they have a voice recording? I know some cable companies record all calls (or @ least they say the do :) ). While the CSR could have clarified, you could have said it differently as well. Equal 'blame', in my eyes. Chalk it up as a lesson learned - next time say, "Instead of making a pre-dated partial payment, let's make it a pre-dated full payment." I've also never heard of a pre-dated payment, but every company is different.
Audrey
Union Grove,#3Author of original report
Fri, May 11, 2007
This has nothing to do w/ people being laid off, I was just mentioning it, and that was the fact that i had 1month 1/2's worth of a bill to pay, I DID NOT ASK FOR AN EXTENTION. I am sorry i MENTIONED IT because you are single mindedly only looking at that comment. and no, Rhonda is not right. She would have to confirm that the payment is no longer being made in 5 days. the fact that i said I would like to make a full payment now instead of a partial payment, the word "now" is not being used as a "time-frame" the entire sentence would have the same meaning as if i were to only say "I would like to make a full payment instead of a partial...". The word "now" can be used as an adverb and a noun, but I wasn't thinking that someone would jump to the conclusion and say okay, we'll not only change the amounts being paid , but the time in which the payment would be taken out as well, and for the fact that i did tell them that the money would not be in the account until 5 days later, that constitutes for what i said and that they should have confirmed the transaction.
Audrey
Union Grove,#4Author of original report
Fri, May 11, 2007
Two people were laid off besides myself, so NO i was NOT laid off! and yes, I work as a CSR, which stands for Customer Service Rep. Anyways, they do schedule payments to be taken out 5 days ahead of time, just talk to the payment center! And the reason we kept it, was because the antennae for local tv didn't even produce one channel and even so, the cable service is supposedly the "fastest connection", and "... a home entertainment experience that makes it all possible". So, we kept it, because I wanted what we were paying for. CABLE SERVICES And No I didn't have enough money in the account, that is why it was scheduled for 5 days ahead, for the day of PAYDAY and that is EXACTLY what I told them in the beginning! AND.. do you still work for TIME WARNER? If you don't, then you have no right to defend them, the technical department has nothing to do with the payment department, as far as im concerned, when i asked the technical department a question about payment options, they were soo oblivios as to what I asked. I know where i work, im trained to be able to answer questions for another department. You shouldnt have to wait on hold for 45 minutes or wait 1hr 15 minutes for a callback.. thats rediculous too. Also, you need to get facts straight about what payment options are available befor you start jumpin my gun! THANKS! =]
Edward
Vine Grove,#5Consumer Comment
Fri, May 11, 2007
Life is hard. We all have problems. Yours are no different. Unfortunately, I have yet to see a contract, that has additional clauses for those problems, in ones personal life. It would be nice if the contract stated, that if you have two people in the household that are laid-off, you get an automatic extension. Life would be so peachy, if people only had to pay if they wanted. Of course, you embellish your story, by mentioning, that you were not getting half of the services, already. That would be a different issue. I hope they fix those problems, when you get the service back. I did follow your instructions. I did read carefully. Rhonda did exactly as you instructed her to do. Why don't we go ahead and make a full payment NOW, instead of a partial Doesn't, NOW mean NOW? If you had of been talking to me, I would have understood that to mean you want to apply full payment, as of that moment, not 5 days later. You have a high cable bill. Was the amount for just one month or for two months? You losing your cable services may be a blessing in disguise. Since the two laid off people will no longer be able to sit in front of the TV all day, maybe they can go out and find a job. Until you get your cable service back, it is time to pull out the Monopoly game and have some family fun.
Steve
Cary,#6UPDATE EX-employee responds
Fri, May 11, 2007
You have "two people laid-off it's hard to pay bills" and you are worried about paying your cable bill?! I have never heard of a pre-dated electronic payment like what you are talking about, but I worked more in tech suppport than customer service when I was there. "our cable was already messing up and you couldn't access half of what our service provided (which also cheated us because the bill statement said that our services would NOT BE INTERRUPTED if payment was made by 04/05/2007) and we always had problems with the service overall to begin with." SO why keep it if its that bad? Your rent was supposed to come out THEN the cable payment was supposed to come out, did you have enough in the account to cover both? "it was an "illegal transaction" So if it was "illegal", did you file a fraud complaint with your bank? "I work as a CSR" So which is it? Are you working as a CSR or are you laid off??