- Report: #1360762
Complaint Review: Time Warner - Internet
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Time Warner
Internet, USA
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Time Warner I created this account for the sole purpose to relate my tale of woe with Time Warner, or Spectrum as they bill themselves now. I was called by a sales rep that offered me 100 upload and 100 download internet speeds for 44.99 a month. They started to set me up with installation on Saturday but I asked for Monday instead. They agreed and I wrote down the date and time. The day and time come and go and no service guy, I call and they assure me someone will be by soon. I wait, still no one. I call back and they tell me that actually the appointment is for Sat. I ask for something else and they offer Thursday and I accept. On Thursday no one comes by. I call and learn two things. First, that I am still scheduled for Sat. and second that the 100 up an down speeds do not even exist in my area. 60 down and 10 up is what I am signed up for. Despite being promised repeatedly that I was getting 100 down AND up, they could not even upgrade me to their fastest local service of 100 down and 10 up for the quoted price. The 100 for both surprised me and it is why I asked the sales guy to confirm that, twice. On Thursday they even connected me to their "care and solutions" department, or something like that, to see if something could be done about the false promise I received but when I was connected to them they said that their department doesn't do anything like that and that I was transferred by mistake. I am out a bunch of time and had to listen to at least 6 different reps all tell me different conflicting stories. Please, save yourself some time and hurt and just don't ever use this company if there is any possible way you can avoid it. Columbus Ohio
I created this account for the sole purpose to relate my tale of woe with Time Warner, or Spectrum as they bill themselves now. I was called by a sales rep that offered me 100 upload and 100 download internet speeds for 44.99 a month. They started to set me up with installation on Saturday but I asked for Monday instead. They agreed and I wrote down the date and time. The day and time come and go and no service guy, I call and they assure me someone will be by soon. I wait, still no one. I call back and they tell me that actually the appointment is for Sat. I ask for something else and they offer Thursday and I accept. On Thursday no one comes by. I call and learn two things. First, that I am still scheduled for Sat. and second that the 100 up an down speeds do not even exist in my area. 60 down and 10 up is what I am signed up for. Despite being promised repeatedly that I was getting 100 down AND up, they could not even upgrade me to their fastest local service of 100 down and 10 up for the quoted price. The 100 for both surprised me and it is why I asked the sales guy to confirm that, twice. On Thursday they even connected me to their "care and solutions" department, or something like that, to see if something could be done about the false promise I received but when I was connected to them they said that their department doesn't do anything like that and that I was transferred by mistake. I am out a bunch of time and had to listen to at least 6 different reps all tell me different conflicting stories. Please, save yourself some time and hurt and just don't ever use this company if there is any possible way you can avoid it.
