- Report: #1242585
Complaint Review: Time Warner - Nationwide
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Time Warner
Nationwide, USA
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Time Warner Claim for cable installation Youngstown Ohio
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I am the owner of a 72 unit apartment complex in Youngstown, Ohio, and in May of 2015 landcapers were planting flowers in a flower bed within 8' of a building. By accident they cut a Time Warner cable. Service to the building was interrupted but within a few hours TW was there and patched the cable, all back up and running. A week later we noticed a TW truck at the street and they informed our handyman that they were installing new cable to the building (about 400'). They didn't tell us though that WE were going to be billed $2100 for the installation. Granted, we cut their cable accidently, but, we had nothing to do with the cable to the street.
Within 6 weeks after the 400' of new cable was installed we received a notice from a collection agency that the billing had been turned over to them! We didn't know of the billing nor did we know it was turned over to a collection agency. The installation of 400' of new cable to the street was totally unrelated to our cutting of the cable to the building and it had been repaired. It certainly looks like TW was just waiting for us to make a mistake somewhere so they could upgrade their cable and bill us for it. I complained and made a counter argument to the collection agency but they responded a few days later saying TW says we are liable and must pay the $2100!! What a ripoff!!!
TW will lose on this deal as we have now put into our leases that TW is NEVER allowed on the premesis and is forever forward forbidden to install cable, phone or any service to our apartment buildings. In the long run this is going to cost TW more than the $2100.
2 Updates & Rebuttals
Response
#2Author of original report
Sat, July 18, 2015
TW wanting to upgrade the cable is my educated guess (as a retired Electical Engineer) because up until we accidently cut their cable there was never a mention to us that the cable needed upgraded or replaced. It is not our responsibility to track cabling of any company's wiring crossing our property.
Most likely, had we not cut the cable, it would still be status quo with the tenants receiving the same old signals working with the old cable. Replacement of 400' of TW's cable is not our problem as the cable does not belong to us nor was it installed by us nor is there a requirement for us to maintain it. Yes, they did all the work as we had no idea why they were there when they showed up. They did the job without discussion or asking permission to come on the property and we had no knowledge of what they were doing. The were in and out in a couple of days and our maintenance crew assumed it was normal utilities maintenance.
And yes, it is a free market society, one that allows us to decide who and what comes on our properties within the confines of the laws of the local jurisdictions.
Tyg
Pahrump,Nevada,
USA
Patch...
#3General Comment
Fri, July 17, 2015
What TW did originally was to PATCH the line so service could be restored. From YOUR OWN POST its quite clear that they needed to update the cable going FROM the street TO the buildings. THAT is on YOUR WORKERS!! YOU putting in that a SPECIFIC business is not allowed goes against the FREE MARKET SOCIETY that we live in. Kinda just shows YOU are the problem. Its a ONE TIME charge and THEY did ALL THE WORK!!! Get over yourself you crybaby!!!
