- Report: #567372
Complaint Review: Timeshare GMAC Division Real Eastate - Orlando Florida
Reported By:
Rick -
Chula Vista, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Timeshare GMAC Division Real Eastate
5389 S. Kirkman Rd. Suite 103-106 Orlando, 32819 Florida, United States of America
Phone:
888-805-4622
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Timeshare GMAC Division Real Eastate telemarketing scheme to rent your timeshare weeks for an upfront charge to your credit card Orlando, Florida
In october 2009, after being contacted several times by telemarketers from GMAC Timeshare Real Estate Division, I agreed to list two weeks at Orange lakes Resort in Orlando. GMAC charged my credit Card $1599.00 for marketing services. The telemarketers were very persausive in assuring me that the units would be rented in a short time, in fact when I called after the first week I was told that both weeks were rented for a total of $7,500.00. This of course was not the case, and when I called again to inquire about payment, they had no information about a completed sale. I then suspected fraud, and wrote a letter of cancellation and requested a full refund. The Manager, Frankie, then called me and said he would issue a refund of $899. He assured me GMAC was a reputable company and would do everything to rent my units. I have heard nothing since and am still out the $700.00. This company should be investigated by the Florida State Attorney General.
3 Updates & Rebuttals
Pro Se Advocate
New York,Make Taxpayer-Owned GMAC Accountable
#2UPDATE EX-employee responds
Thu, February 27, 2014
They are too big to fight alone. Please join us in the fight to stop the Bully known as Ally Financial formerly known as GMAC at http://chn.ge/1iz3BwV.
BColeman
Hayward,California,
Timeshare Resale Scams
#3Consumer Comment
Tue, October 22, 2013
ANY group that calls YOU is 99% certain to be an upfront fee company. What are those? A group that makes great sounding promises to sell your timeshare weeks or system membership points at a good to great price. They often claim to have a buyer or a renter or a group wanting space, etc - but then YOU have to pay to assure the process gets done. In reality that is all they really want - the upfront money paid by you and they can basically disappear (you'll hear nothing more from them & they will be very hard to impossible to reach) to go after the next victim.
GMACTD
Orlando,Florida,
USA
Timeshare Division GMAC Real Estate
#4UPDATE Employee
Wed, February 10, 2010
Timeshare Division GMAC Real Estate is a Marketing Company.. Not a Listing/Advertising Company. They do not advertise or list any of their customers inventory on a website. Advertising a property on a website means ( based from what several consumers have blogged about and personally from what I know of the industry) it's just going to sit on a website waiting for someone to scroll across it one day. There is a huge difference between an "Advertising Company and a "Marketing Company". Let me explain.. You will often find that many people confuse marketing with advertising or vise versa. While both components are important they are very different:
Advertising: The paid, public, non-personal announcement of a persuasive message by an identified sponsor; the non-personal presentation or promotion by a firm of its products to its existing and potential customers.
Marketing: The systematic planning, implementation and control of a mix of business activities intended to bring together buyers for the mutually advantageous exchange or transfer of products.
The best way to distinguish between advertising and marketing is to think of marketing as a pie, inside that pie you have slices of advertising, market research, media planning, public relations, product pricing, distribution, customer support, sales strategy, and community involvement. Advertising only equals one piece of the pie in the strategy. All of these elements must not only work independently but they also must work together towards the bigger goal, the consumer. Marketing is a process that takes time and can involve hours of research for a marketing plan to be effective. Think of marketing as everything that an organisation does to facilitate an exchange between company and consumer.
Timeshare Division GMAC Real Estate provides the most comprehensive vacation property marketing program in the industry. With their affiliations, memberships, resources, and know how, they aggressively market each property through several different avenues but not by letting it just sit on a website. Infact, www.gmactd.com is strictly their resort directory. It allows the consumers to take virtual tours of each resort. They ask that customers not only create an account on the website to post positive comments and experiences of their resort but to also send in pictures to ad to the website www.gmactd.com, this gives any interested party a better perspective of ownership from the owners views of their ownership at each resort. Timeshare Division GMAC Real Estate mostly markets inventory by going to several different types of events. For example major conventions in the industry that target the appropriate audience, a monthly showcase at the International Palms Resort & Conference Center located in a major tourist spot in Orlando,FL., different types of leads groups, all kinds of business to business events, and daily networking events. To stay up to date on Timeshare Division GMAC Real Estate's events, visit: http://www.gmactd.com/blog/corporate-events. If any of the events are in the area you reside in, please feel free to attend! Plus, Timeshare Division GMAC Real Estate's recent partnership with Travelocity Partner Network gives us a powerful suite of travel products and are able to harness the resources and product lines of Travelocity Partner Network to help them establish their brand as a trusted travel provider. Timeshare Division GMAC Real Estate is now a full travel agency offering everything from accommodations through our owners inventory, flights, cruises, tickets & attractions, car rentals. Travelocity Partner Network is the leading provider of consumer-direct travel services for the leisure and business traveler. Through Travelocity Partner Network, Timeshare Division GMAC Real Estate's customers are also able to access offerings, pricing, and travel information about airlines, car rentals, cruise lines, tickets & attractions, and other travel related services.
The recent economic downturn has had an impact on our industry and we understand every clients frustration when the turnover period is not exactly what they had anticipated but please be assured that we are continuing to maintain a positive scope and take every aggressive avenue to create the best marketing routes for each client. Timeshare Division GMAC Real Estate looks forward to continuing a positive business relationship with each Customer and assures you we are constantly working with the vacation industry for more exposure and marketing opportunities. If you have any discomfort with your service from Timeshare Division GMAC Real Estate please do not hesitate to contact the Customer Service Department immediately Toll Free 1-888-805-GMAC ext. 4 between the hours of 10:00 am - 6:00 pm Mon-Thurs & 9:00 -5:00 pm on Friday. Timeshare Division GMAC Real Estate takes pride in our name and stand by our motto Service You Deserve, People You Trust!
