- Report: #995091
Complaint Review: Tires Plus Total Car Care - Oviedo Florida
Reported By:
JimS -
Oviedo, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tires Plus Total Car Care
1100 Alafaya Trl Oviedo, 32765 Florida, United States of America
Phone:
(321) 282-3998
Web:
www.tiresplus.com
Categories:
Business Rating:
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Tires Plus Total Car Care Used Wrong Oil Filter, Damage Engine Oviedo, Florida
Report Attachments
On October 4th 2012, my wife took her 2007 Hyundai Veracruz into Tires Plus Total Car Care in Oviedo, FL for an oil change. Now to be honest they have serviced this car in the past flawlessly. We have purchased tires from them and they have fixed a suspension issues. So what harm could there possibly be with them doing a simple oil change?
Apparently a lot. When they replaced the oil cartridge, that is right cartridge, they use one based upon a cross reference lookup. Unfortunately the cross reference cartridge did not match what was needed to properly provide adequate oil pressure in the system.
My wife picked up the car, was leaving when she noticed that the low oil light was on as well as the check engine. She immediately turned around and returned to the shop. They then spend 2 or more hours trying to figure out why the sensors were reporting low oil, when it was full and the check engine light was on. They pulled the OBD codes but were unable to decipher them, so they total her to take it to the Dealer.
At the dealer, the mechanics pulled the oil cartridge and notice that the part was the wrong one immediately because it lack the need shoulder and gaskets to properly seal the oil system. With that info and the OBD codes then check the Oil control valves and found both of them damaged from the low oil pressure resulting from the improper filter cartridge being used.
I filed a claim with Tires Plus Corporate, got a claim number (94662). They sent out a third party claims inspector to the dealership. He took photos of both the filter that Tires Plus installed and the correct filter and it was clear that the Tires Plus used the wrong filter. He even commented to the service manager that he sees this all the time.
Presented with the clear and convincing information, Tires Plus went silent. I received a few emails from Mr. Juan Mendoza saying, 'They stand by the claim they did not use the wrong filter.' But pictures tell a better story.
As of this point I am filing small claims to recover the cost of fixing their mistake and associate costs suffered. But Tires Plus Total Car Care refuses to provide their registered agent for serving of the court papers.
Apparently a lot. When they replaced the oil cartridge, that is right cartridge, they use one based upon a cross reference lookup. Unfortunately the cross reference cartridge did not match what was needed to properly provide adequate oil pressure in the system.
My wife picked up the car, was leaving when she noticed that the low oil light was on as well as the check engine. She immediately turned around and returned to the shop. They then spend 2 or more hours trying to figure out why the sensors were reporting low oil, when it was full and the check engine light was on. They pulled the OBD codes but were unable to decipher them, so they total her to take it to the Dealer.
At the dealer, the mechanics pulled the oil cartridge and notice that the part was the wrong one immediately because it lack the need shoulder and gaskets to properly seal the oil system. With that info and the OBD codes then check the Oil control valves and found both of them damaged from the low oil pressure resulting from the improper filter cartridge being used.
I filed a claim with Tires Plus Corporate, got a claim number (94662). They sent out a third party claims inspector to the dealership. He took photos of both the filter that Tires Plus installed and the correct filter and it was clear that the Tires Plus used the wrong filter. He even commented to the service manager that he sees this all the time.
Presented with the clear and convincing information, Tires Plus went silent. I received a few emails from Mr. Juan Mendoza saying, 'They stand by the claim they did not use the wrong filter.' But pictures tell a better story.
As of this point I am filing small claims to recover the cost of fixing their mistake and associate costs suffered. But Tires Plus Total Car Care refuses to provide their registered agent for serving of the court papers.
3 Updates & Rebuttals
BSRO Social
Bloomingdale,Illinois,
USA
Corporate Response
#2UPDATE Employee
Tue, January 22, 2013
Hello,
This is Tom with the Firestone Corporate Office. I am not 100% familiar with all of the details in your case. However, your best contact for more information would be the claims advisor originally assigned. I can investigate the matter further if you would like to email me at [email protected] with your claim number assigned. If you feel our conclusion was incorrect, you may also file through your insurance company. If your insurance company has found our service to be the cause of failure the expenses will be subrogated back to our claims department.
Best regards,
Tom
JimS
Oviedo,Florida,
United States of America
Photos provide the point
#3Author of original report
Tue, January 22, 2013
After looking at the photos that your claims agent took, do you still deny that the wrong filter was used? I also have a copy of the Hyundai TSB clearly stating that the use of aftermarket filters may lead to pressure variations within the engine. Which this is clearly the case. TSB number is "12-EM-006" and is date September 2012. Your claims agent was also provide a copy of this TSB.
Jim
consumer voice
USATires Plus Corporate
#4UPDATE Employee
Mon, January 14, 2013
Hello,
My name is Tom and I am with the Tires Plus Corporate Offices. I have read your review and wanted to lend my assistance. According to our records a case was opened and investigated regarding your concerns. If any new information is found, please feel free to email me at [email protected] or contact your claims advisor. Also, if you would like to email me at the above listed address I can provide you with the information requested for the correct location to send any type of documents.
Sincerely,
Tom
