- Report: #315892
Complaint Review: TLG Great Fun - Internet
-
Author Confirmed
Why?
TLG Great Fun
http://www.greatfunonline.com/ Internet, U.S.A.
Phone:
800-242-7771
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
TLG Great Fun con artists, fraudulent charge, Internet *EDitor's Suggestions on how to get your money back into your bank account!
Great Fun debited our account for $11.99 in December 2007. After determining that neither my wife nor I had signed up for this, I called the company. The information they cited as being my information that I signed up with was correct only in my name. No other info matched. The person I spoke to said they were sorry, they were canceling the account as we spoke and the money would be refunded. It was. Within 5-10 days the money went back into my account. Problem solved right? Nope.
January's statement revealed another debit, phone call resulted in similar assurances and I stressed that I had canceled something I had not signed up for in the first place. The representative, Joey (employee #100169) affirmed that the account was listed as canceled. The money was not returned this time, however, and another charge was debited on 02/01/08.
A call to the company was handled by Adrin (#33202) who asked that a fax of the bank statement be sent showing the charges along with a request for cancellation and refund. After excising all sensitive information with scissors, this was done. No confirmation of receipt was made and a follow up call met with assurances that the monies were being refunded. This has not occurred yet and today (03/07/08) showed another debit.
My call was answered by a very rude person who's English was so poor that her name was unintelligible. I asked for a supervisor and was put on hold for 45 minutes. When the phone was finally picked up again, I was informed that there was not a single supervisor left in the building. What a co-inkydink. After arguing with a brick wall for approximately 25 minutes, I assured her that I would indeed call back first thing Monday morning. In the meantime I would be busy talking to the FBI Internet Fraud Task Force. She hung up on me.
The local FBI office said it sounded like possible identity theft and referred me to the local Secret Service office. The agent there was sympathetic but stated they were not going to open a Federal case over less than $50 dollars. I left him with a nugget of wisdom that if I were only one of 100 or more thousand people this was happening to, they were possibly funding a nice little terrorist operation since I'm pretty sure one of the reps was Osama. Maybe THAT will get him off his duff.
My bank has been pretty good about agreeing to waive the stop payment fee since I went through the trouble of calling the Feds. They are likewise going to open their own investigation and the result is likely that the bank itself will return the money to our account. I will definitely call Great Fun again on Monday and not be as polite and professional as I have been to date. I may call the Secret Service again and let a different agent know that I am not the only one this seems to be happening to and it would behoove them to at least make some inquiries. I would be curious to see how quickly the money can get back to my account once an SS Agent identifies himself to them. Perhaps then I will have some Great Fun.
Scott
Shelby, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
January's statement revealed another debit, phone call resulted in similar assurances and I stressed that I had canceled something I had not signed up for in the first place. The representative, Joey (employee #100169) affirmed that the account was listed as canceled. The money was not returned this time, however, and another charge was debited on 02/01/08.
A call to the company was handled by Adrin (#33202) who asked that a fax of the bank statement be sent showing the charges along with a request for cancellation and refund. After excising all sensitive information with scissors, this was done. No confirmation of receipt was made and a follow up call met with assurances that the monies were being refunded. This has not occurred yet and today (03/07/08) showed another debit.
My call was answered by a very rude person who's English was so poor that her name was unintelligible. I asked for a supervisor and was put on hold for 45 minutes. When the phone was finally picked up again, I was informed that there was not a single supervisor left in the building. What a co-inkydink. After arguing with a brick wall for approximately 25 minutes, I assured her that I would indeed call back first thing Monday morning. In the meantime I would be busy talking to the FBI Internet Fraud Task Force. She hung up on me.
The local FBI office said it sounded like possible identity theft and referred me to the local Secret Service office. The agent there was sympathetic but stated they were not going to open a Federal case over less than $50 dollars. I left him with a nugget of wisdom that if I were only one of 100 or more thousand people this was happening to, they were possibly funding a nice little terrorist operation since I'm pretty sure one of the reps was Osama. Maybe THAT will get him off his duff.
My bank has been pretty good about agreeing to waive the stop payment fee since I went through the trouble of calling the Feds. They are likewise going to open their own investigation and the result is likely that the bank itself will return the money to our account. I will definitely call Great Fun again on Monday and not be as polite and professional as I have been to date. I may call the Secret Service again and let a different agent know that I am not the only one this seems to be happening to and it would behoove them to at least make some inquiries. I would be curious to see how quickly the money can get back to my account once an SS Agent identifies himself to them. Perhaps then I will have some Great Fun.
Scott
Shelby, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
