- Report: #1391251
Complaint Review: TN Nursery - altonna Tennessee
-
Author Confirmed
Why?
TN Nursery
856 Main st altonna, Tennessee, USA
Phone:
931 692 4252
Web:
TNnursery.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TN Nursery TN Nursery wholesale LLC ships dead trees altonna Tennessee
In the spring of 2017 I placed an order for 2 trees thru the phone number. I was told that I would be receiving an email containing the shipping details, etc. I never received it. After another call, I was told they had been shipped. After about 5 days they arrived in a flat cardboard box. Inside were 2 trees bare rooted which were wrapped in a plastic bag. The trees were the wrong size (smaller) and had dead leaves. The form that came stated that the trees were dormant and were without leaves. False. I immediately called customer service and talked to a lady who said to water heavily and plant. She said her husband has trees come with dried leaves and I was to pull them off and new ones would sprout. I followed her advise and nothing happened, no new growth. Later I called back and she told me that there was a 1 year warrenty and to call back later to replace them.
Yesterday,8/8/2017 I called in to start the replacement process. The lady I'd first talked with is no longer there. The new person told me to call a different number for the nursery. They would be there on Tuesday. I called today Tuesday and got a prompt system. After pressing the prompt for dead pants, it said they were not dead just dormant. No one answered and there was no way to leave a message.
I called again and was told that I had to follow the return procedure on the web site. This was not explained to me before. I was told all I had to do was call in. The person I was talking with started giving me the run around.' I am the highest person here and if you talk with someone else, they would ask me what to do" Also, she said if I complained, her response would be "I refuse to follow the dead tree return procedure"
My com[laint can be summed up as follows: 1. long time in shipping, 2. dead trees and wrong size, 3. told misleading information, 4. not willing to talk and resolve issue.
My recommendation: avoid them like the plague.
