John
Costa Mesa,#2Author of original report
Sat, January 16, 2010
As the author of this original post, I would like to mention here that I am at peace with the circumstances of my vacation at Casa Don Tomas. The robberies were unfortunate and the items stolen are of little consequence in the grand scheme of things. I do wish the incident had never occurred mostly for the fear it gave my family to have someone break into the house while we were sleeping. This crime is not the owners fault and I am glad that steps are being taken to tighten the security in the area. I would stay in Santa Teresa again.
Casa Don Tomas
Santa Teresa,#3REBUTTAL Owner of company
Sat, January 16, 2010
Please let me start first by saying that it is very unfortunate and that I am very sorry that this incident took place. We at the Association of Home Owners of Santa Teresa are very much interested in the safety of our guests and their personal property. We emphasize safety at all cost and all of the homes in our Association are required to have installed a safety security box and an alarm system.
Second, that it is very obvious that the review written by Mr. Reinhard is designed to get revenge for the robbery that took place at all cost by painting a terror scenario where thieves run loose, babies are stolen and people fear for their life. A poor attempt designed to spread fear among the readers, get revenge and to discredit a legitimate business with inflammatory rhetoric.
After the robbery took place I spoke to Mr. Reinhard and he accepted my offer to move to my other beach home in the same property complex were he could feel perhaps more secure. He accepted and moved to the new home with the family. He spent the next two weeks in the new house without any problem whatsoever. He actually had the use of the two houses the entire two weeks, sleeping in one or the other in accordance with his moods.
Casa Don Tomas is not less safe than any other house on the beach in Santa Teresa. It was just bad luck that this incident took place. I have just received an email dated January 5, 2010, and entitled PEACE OFFERING from Mr. John Reinhard, the man that was robbed in my house and responsible for writing the bad review telling me that despite everything that happened he still had a great time in Santa Teresa and to wish me a happy New Year 2010. I just wish that he would not have trashed the name of my house the way he did. I am enclosing his letter at the end, for your consideration and good judgment.
In the last few months, security has been reinforced in Santa Teresa as a whole and now you have patrolmen on foot walking the
It is important, and a word to the wise, not to behave when you travel abroad likes the ugly American. Keep to yourself and try to keep your traveling plans private. Going around waving your wallet and electronic possessions in front of everybodys face and bragging of how much money you have, can easily make you a target for robbery.
It is also important to know for people thinking about traveling, that these things can be avoided, by not bringing laptops and i pods and gizmos to a developing country unless you can afford to loose them.
Casa Don Tomas Property Manager Chepita is a God fearing, hard working woman. She is a lovely lady totally dedicated to her job and it breaks my heart that someone can accuse her of being dishonest.
It is also of the out most importance for your own safety and security not to bring strangers into your home and not to spend time partying with people you do not know and have never seeing before in your life, leaving yourself wide open for anything.
Over the years I have had many satisfied tenants and will continue doing every thing I can to provide the best service that I can. Again if you use common sense pay attention to your property and follow safety rules I guarantee that you will have a great time.
Don Tomas.
Hi Tomas,
It's a new year and I want to start off with a clean slate. I wanted to let you know that despite all of the bad luck that we had while staying at your house, there are also many good memories that I will never forget. I think the stay had a huge impact on my 4 year old son and he remembers
I hope that something can be done about the crime in Santa Teresa because it really is a beautiful piece of the world. Your home and property is very lovely and I aspire and hope to have something like you have one day to share with my family and friends.
Well, I hope this message finds you well and hope that we can be amigos again.
Regards,
John Reinhard