- Report: #810826
Complaint Review: Tomorrows Body - Denver Colorado
Reported By:
Vickie -
Indian Hills, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tomorrows Body
432 South Broadway Denver, 80209 Colorado, United States of America
Phone:
3037775660
Web:
www.tomorrowsbody.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tomorrows Body Tomorrows Body & Suntan Center this organization claims to promote wellness but all they've done is make me sick! Denver, Colorado
in 2010 my father gave me a gift card to get a massage from Tomorrows Body. When I called in the fall to sched. they said they didn't offer that service anymore. The phone conversation started with a barrage of questions; who purchased the gift card, when was it purchased, how much was it for, what is the card #. the man on the phone, Kevin, was very aggressive on the phone the first time I spoke with him and was agitated when I asked why he was asking these questions. It was then that he told me they were closing their store front and moving to a fully virtual business. I told him because he couldn't supply the service he advertised for and that the card was purchased for that I wanted my money back. Kevin said if there was $$ on the card he'd cut me a check for it and have me even come by the store front to collect the check and sign a waiver that I wouldn't come after the business after I was compensated. Kevin never called to confirm the $$ on the card so a week later I called back Now, when he found out there was $150 on the card he said policy was no cash back. I was forced to buy product on his web site and that if I didn't hurry up he would start deducting $10 a month from the card value. I was not interested in anything he had to offer on his site but felt that something was better than him pocketing my $$$. the second time I spoke with him on the phone he was nasty. Clearly he held all the cards ie my fathers $$$ and he made no attempt to make me, the customer, happy. He even ended the call by hanging up on me when I asked to speak with the manager or someone with more authority who would work with and please customers. apparently he is the owner or claims to be and doesn't care if he offers good customer service. We communicated via e mail after that. I attempted to purchase 5 items for a total of $145. Kevin said it would cost me $155.47 and that I needed to send him a cashiers check for the $5.47 that my gift card didn't cover. I explained that he was over taxing me. The tax rate to ship to Kittredge is 4.6% (unincorporated Jeff.co.). He was taxing me at Denver's tax rate. I told him the correct tax was $6.67 and I'd send him a check for $1.67. He accused me of being combative and threatening and said the tax amt. was non-negotiable. So he is holding my gift card $$ hostage over $3.80. this has been the worst experience I have ever had with a small business. I do not want the product. I want my money back. I compromised by purchasing product on his site and now he won't even provide that service. I know he isn't including frt. because in a n e mail he stated, "the total for all 5 of the Mlis body buff comes to $155.44 with sales tax."
2 Updates & Rebuttals
Kevin
Denver,Colorado,
United States of America
BBB Complaint Case #: 75160868
#2REBUTTAL Owner of company
Mon, January 23, 2012
Complaint Case #: 75160868
Consumer: Vickie Hofer
Thank you for your cooperation in responding to the above consumer's complaint.
Following our usual procedure, we notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. The consumer did not notify our office and, therefore, we have closed the case as, 'assumed resolved.'
Please note, in the event the consumer should contact us once again regarding this issue, your office may be contacted to review any new or additional information received
Again, thank you for your cooperation.
Sincerely,
Jennifer Marshall
Trade Practices & Accreditation Consultant
Kevin
Denver,Colorado,
United States of America
Vickie you are a Liar!
#3REBUTTAL Owner of company
Tue, December 27, 2011
Tomorrow's Body has been in business for over 25 years since 1982. It is unfortunate that you did not want to pay the taxes on this sale. Taxes are based on point of sale. Lets face it you were trying to rip me off and defraud the state of colorado and denver tax laws. In the email that you sent me stated that you should be charged by where you live, you also stated how would i like to have a tax audit on my business. Your threats and combative behavior are not going to be tolerated. I choose who i do business with and you will not be one of them. Your lies will eat you like a cancer. Soon it will come back too you.
