- Report: #1296085
Complaint Review: Total Creation (Web design) - London
Reported By:
CAMBRIDGE -
COVENTRY, Alabama, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
Total Creation (Web design)
Kemp House 152-160 City Road London, EC1V 2NX United Kingdom
Web:
www.TotalCreation.co.uk
Categories:
Business Rating:
(0)
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Total Creation (Web design) Shoddy work, zero customer service, extreme delays, no money-refund, worst company ever London
I paid for the website which they claimed they could produce in 24hrs as it is a one-page template. As soon as they got my money and I sent them all the contents for my website, I never heard from them again. When I contacted them for feedback, they sent me a sample website that was so badly designed even a child would have done a better job. I asked them for a refund and they said they don't do refunds but that they will make amendments. Again I told them what I wanted. They eventually got the first page looking decent but still didn't get the bottom pages and links right.
Again I gave them the information and they never got back to me. I kept emailing them for updates but heard nothing. Finally, I threatened to escalate the complaint with my credit card provider and they emailed saying there was a link to my site. There was no link. I emailed requesting the link. I am still waiting for the link till date. I wish I had researched this company before using them. My advise is that no one should ever enter any online transaction with any company that doesn't use Paypal, as Paypal can usually get back refunds for fraudulent transactions such as this. Total Creation is the biggest con ever
1 Updates & Rebuttals
Positive Outcome with Total Creation Web Design
#2Author of original report
Tue, March 29, 2016
Following my complaint regarding the bad customer service and shoddy work I got from Total Creation Web Design, I was contacte by the company. As I didn't hide my identity, since I wanted them to know who was making the complaint, they emailed me and in the course of several emails, we ended up resolving the issues. In the end, they designed a website that I was happy with and most impressiveley, worked over the Easter holiday weekend, even on Easter Sunday to ensure they provide the type of excellent customer service I had expected from them from the start. In fact, had they done all these, I would have never written my original report. It's sad that it all came down to this as when they put their mind to the job, they actually created a website that would do anyone proud and provided brilliant customer service beyond the call of duty. I would have been happy to delete my report but since this site does not allow for reports to be deleted, I am writing this update so that readers know that the issue have been resolved amicably and that there is a human face behind the company, Total Creation. Hopefully, this will be a learning experience for all parties moving forward.
