- Report: #1456441
Complaint Review: Total Wireless - Miami Florida
Reported By:
Travis -
Thomson, Georgia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Total Wireless
Attention Executive Resolution Department 9700 NW 112 Avenue Miami, 33178 Florida, United States
Phone:
18666633633
Web:
totalwireless.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Total Wireless Sold by Walmart Paid for 1 - 2 day shipping and its 7 days and the card has not been shipped.I put $35 card on other phone and it didn't activate but took the minutes.I called a was told to get a byod card which I purchased at Walmart as well for $9.88.Now I'm out of $25 service card+ $35 service card + $10 Sim card + 9.74 for a Sim card that's not coming for my other phone.I ve had to deal with locked Sim cards,lock card needs puk code and taking minutes Miami Florida
7 days ago my phone ended up with a locked Sim card And puk locked again.I called TW ,then put a $25 card on the phone but it still wouldn't work,so I ended up having to replace the Sim with expedited shipping. 7 Days later I have been getting the run-around. I was told I would get a refund but have not.Tonight I put minutes $35 on my son's phone and changed his number.I tried to make a call and got the purchase a calling pin, your phone is not activated message.Now I have a byod card and service card which says used because the service took the minutes and failed to activate.
1 Updates & Rebuttals
Tracfone
United StatesTotal Wireless Sold by Walmart Paid for 1 - 2 day shipping and its 7 days and the card has not been shipped.I put $35 card on other phone and it didn't activate but took the minutes.I called a was tol
#2UPDATE Employee
Wed, August 15, 2018
Hi Travis
This is Mellannie from Total Wireless and I have read your post in this blog. I am so sorry for the trouble you are going through. We need to work on your account and further investigate so that we'll find the best possible resolution. I hope you would allow us to fix the problem. Please contact us at 1-866-663-3633. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, please text Help to 611611. We are looking forward to hearing from you very soon. Thank you.
Mellannie
Total Wireless
