- Report: #1465894
Complaint Review: Total wireless - Miami Florida
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Author Confirmed
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Total wireless
9700 NW 112th Avenue Miami, 33178 Florida, United States
Phone:
1-866-663-3633
Web:
www.totalwireless.com/
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Total wireless when you pay early they take the remaining time Miami Florida
Last month I waited until the day the service ran out and they canceled the account, so this month I tried to pay early, The account still had 1 week until it ran out and when I paid on line, it did not add to the time that I already had, the gave me one month from the day that I paid, which shorted me one week of servive. When I contacted them via text, they indicated that they could not do anything about it. I talked to a service provider and a supervisor on Chat and then called them directly and they still indicated that there was nothing they could do about it.
1 Updates & Rebuttals
Tracfone
Florida,United States
Total wireless when you pay early they take the remaining time Miami Florida
#2UPDATE Employee
Tue, October 30, 2018
Hi Tim
This is Mellannie from Total Wireless and I have read your post in this blog. I am deeply sorry for what you have gone through with your phone service. I understand where you are coming from and how frustrating this has been. However, please be advised that when you purchase a Service Plan, you will be prompted to redeem the Plan at the time of purchase or on your Service End Date. If you choose to apply the Service Plan at the time of purchase you will lose any unused data remaining on your Service Plan. You can put the plan in your reserve so that our system will automatically add it to your phone on your service end date. For more information, please go to https://www.totalwireless.com/termsandconditions. We also want to check your account and further investigate. We'll see what we can do for you to fix the problem. Please know that we value you and appreciate you being one of our customers. You may give us a call at 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Mellannie
Total Wireless
