- Report: #463848
Complaint Review: Toyota Central Los Angeles Toyota Central Ltd. - Los Angeles California
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Toyota Central Los Angeles Toyota Central Ltd.
1600 South Figueroa Street Los Angeles, 90015 California, U.S.A.
Phone:
213-7488301
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Toyota Central Los Angeles, Toyota Central Ltd. TOYOTA CENTRAL TRIED TO CHARGE ME $500 FOR a $5 BATTERY Los Angeles California
The letter below accurately illustrates the problem I had with this Toyota dealer. In response to this letter, and many more letters and phone calls, I received no satisfaction whatsoever from this dealer. Even when they told me they would get back to me after researching the issue they did not.
Dear Mr. Lima:
I have been a customer of Toyota Central for approximately 5 years. I wanted to bring a matter to your attention as a courtesy. On November 13, 2008 I brought my 2004 Prius in for service, much as I have done several times a year over the past 5 years. In addition to the 65,000 mile service, I asked for a few things to be done, among them:
1) replace the wiper inserts.
2) replace the battery in the keyless entry remote.
When I picked up the car later that day, I was told by Ricardo Ascencio and his boss, that the problem with the keyless entry system was not the battery, but that the keys needed to be replaced, and that the cost would be in excess of $500. I declined to do anything at that time. I was not told that the wipers had not been replaced, and only learned of that when on the freeway on the way home, I attempted to clean the windscreen.
On November 18, 2008, I returned to the service department for new tires. At that time it was recommended to me again by Mr. Ascensio's manager that I replace the smart key, and as a courtesy to me for not putting the windshield wipers on the car during my prior visit, that the price could be dropped to $450. I declined.
Yesterday, I visited Rxxxx Sxxxx(((REDACATED))) and purchased a battery and inserted it into the smart key. Much to my shock and amazement, the smart key worked fine with the new battery. Mr. Lima, all a company has at the end of the day is its integrity. Toyota Central clearly breached its trust with me. It tried to sell me a part for $500 that I did not need. Your personnel clearly told me that a new battery was not the issue. As I look back at the invoice for the November 13, 2008 service, I notice that I was charged $12 for the battery that I was told was not even the issue. As an aside, I purchased three batteries from Radio Shack for $11.99.
The bottom line is that I was lied to in order for your company to gain extra revenue on false pretenses. I obviously am forced to wonder what other items I was sold over the course of the past 5 years that I did not need. I also wonder what work was reported to me as being done, when it was not really done, and how this may have impacted issues that are now no longer covered on warranty. I am interested in hearing what you think is a fair resolution of this matter by giving you a chance to respond before I take further action. I would appreciate your expeditious reply, but not later than Monday, May 4, 2009.
Respectfully Yours,
Michael
encino, California
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Dear Mr. Lima:
I have been a customer of Toyota Central for approximately 5 years. I wanted to bring a matter to your attention as a courtesy. On November 13, 2008 I brought my 2004 Prius in for service, much as I have done several times a year over the past 5 years. In addition to the 65,000 mile service, I asked for a few things to be done, among them:
1) replace the wiper inserts.
2) replace the battery in the keyless entry remote.
When I picked up the car later that day, I was told by Ricardo Ascencio and his boss, that the problem with the keyless entry system was not the battery, but that the keys needed to be replaced, and that the cost would be in excess of $500. I declined to do anything at that time. I was not told that the wipers had not been replaced, and only learned of that when on the freeway on the way home, I attempted to clean the windscreen.
On November 18, 2008, I returned to the service department for new tires. At that time it was recommended to me again by Mr. Ascensio's manager that I replace the smart key, and as a courtesy to me for not putting the windshield wipers on the car during my prior visit, that the price could be dropped to $450. I declined.
Yesterday, I visited Rxxxx Sxxxx(((REDACATED))) and purchased a battery and inserted it into the smart key. Much to my shock and amazement, the smart key worked fine with the new battery. Mr. Lima, all a company has at the end of the day is its integrity. Toyota Central clearly breached its trust with me. It tried to sell me a part for $500 that I did not need. Your personnel clearly told me that a new battery was not the issue. As I look back at the invoice for the November 13, 2008 service, I notice that I was charged $12 for the battery that I was told was not even the issue. As an aside, I purchased three batteries from Radio Shack for $11.99.
The bottom line is that I was lied to in order for your company to gain extra revenue on false pretenses. I obviously am forced to wonder what other items I was sold over the course of the past 5 years that I did not need. I also wonder what work was reported to me as being done, when it was not really done, and how this may have impacted issues that are now no longer covered on warranty. I am interested in hearing what you think is a fair resolution of this matter by giving you a chance to respond before I take further action. I would appreciate your expeditious reply, but not later than Monday, May 4, 2009.
Respectfully Yours,
Michael
encino, California
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
U.S.A.
Dear Michael, I wrote a letter & mailed it to Toyota's CEO on 12-12-2004 in regards to DISCRIMINATION & UNETHICAL....
#2Consumer Comment
Tue, June 23, 2009
business practices at their dealer network, and even the TOP executives at Toyota are obviously on the side of their dealers and promoting the UNETHICAL, DISCRIMINATORY, and even ILLEGAL ways of selling & leasing Toyota vehicles in the United States of America. In my opinion, Toyota is PROMOTING these unethical, discriminatory, and ILLEGAL ways of doing business because it SELLS TOYOTAS!!! Toyota is a corporation whose way way of doing business is based almost entirely on LIES, DECEPTION, MANIPULATION, TRICKERY, & the CONSTANT PURSUIT TO FINANCIALLY INJURE the INNOCENT PEPOLE of the USA. SPREAD YOUR STORY ALL OVER THE WORLDWIDE WEB, because- QUOTE: 'Exposure is a corporation's worst fear.' - Harvard Business Professor, 2004. To read that quote & others, simply 'Google' this- RIP OFF REPORT FUEL FREEDOM INTERNATIONAL MPG CAPS, and go to the 2001 Toyota Tacoma Rip Off Report, and then to the 'Update' entitled- 'BLAME IT ON A LAWYER'. Pay attention to the date that 'Update' was posted. 8-21-2007! That's when the Dow Jones was around 14,000. Look at the last thing stated in that Update- QUOTE: 'Get ALL of your money out of the stock market now! The Collapse HAS been triggered!!!!' - 8/21/2007 GUESS WHAT? It came TRUE, didn't it? WELCOME TO AMERICA- IN FRAUD WE TRUST!
