- Report: #1375440
Complaint Review: Toyota of Richardson - Richardson Texas
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Author Confirmed
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Toyota of Richardson
1221 N Central Expy Richardson, 75080 Texas, USA
Phone:
(972) 201-9228
Web:
www.toyotaofrichardson.com
Categories:
Business Rating:
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Toyota of Richardson sells wrecked cars wrecked cars used cars dealer fraud Richardson Texas
BEWARE of these SCAM ARTISTS!!! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardson’s used car lot. Several weeks later, the left side of the bumper kept popping out. I took it to the Toyota dealership in Denton, and they said they would have to replace the bumper.
When they removed the bumper, they discovered the underlying frame was smashed in from a previous car accident. When my wife contacted Toyota of Richardson their response was, “are you sure the other dealership isn’t trying to just sell you a new car?”
They told my wife to bring the car up to their dealership the next day. Instead of simply fixing the damage to the rear end of the car, they decided to add insult to injury by offering to buy the car back from us for $2000 less than what we payed for it less than a month ago, and sell us another car they had on their lot, that was essentially the exact same car but with more miles, for almost a thousand dollars more than we payed for the original one. Obviously not wanting to get screwed again, I told them that wouldn’t work, but they told me that was all they were willing to do.
I found reviews from some of their other customers that have also been sold cars with previous accident damage that wasn’t disclosed. Even one of my wife’s co-workers said he had purchased a used car from this dealership, only to find out later that the car had been in an accident and one of the doors had to be replaced.
Most of the used cars they sell are bought from rental companies or purchased from an auction. None of this is ever disclosed to consumers neither. Needless to say, this place is nothing but a chop shop car lot on par with something you’d find on Harry Hines, or in Oak Cliff. Oddly enough they claim on their website, "We're also dedicated to providing the highest quality inventory possible, which is why our staff of factory-trained and certified Toyota technicians pre-inspect every single car that comes through the dealership to ensure the worth, safety and quality of your investment." Tha's a complete lie.
