- Report: #164718
Complaint Review: Toyota USA - Internet
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Toyota USA
toyota.com Internet, U.S.A.
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Toyota USA ripoff They have made it impossible to contact anyone in Corporate management Internet
This report concerns a set of cracking, peeling running boards on a new, 2005 Tundra, purchased in March 2005.
If you purchase a Toyota vehicle in one [of Toyota's] districts and move to another district, Toyota headquarters will do nothing to cause replacement of a part with a manufacturing defect. The part with the manufacturing defect was a part of the vehicle at initial delivery. The local dealer can not obtain a replacement part (under warranty) from his district supply operation and the original selling dealer will not obtain the part from his district supply operation and send it to the local dealer for installation--since the local dealer is not in the selling dealer's district. When I tried to get help from "Toyota Headquarters" to get these dealers to cooperate, I was stymied at every turn and could only obtain an 800 number for Toyota USA Customer Service which happened to be located in Los Angeles. The only "help" I could get from the people at the 800 number was: "Our dealers are independent dealers and we can't tell or cause them to do anything. If you want to get service on your vehicle, you should return to your selling dealer and try to get help there."
It seems literally impossible to contact anyone in management at Toyota headquarters to enlist their help. There is no listing for corporate management on Whitepages. Only the 800 number referenced above appears on http://www.toyota.com--no other telephone numbers appear in the web pages. Local dealers tell me they only have the 800 number.
Toyota Headquarters does not support their products......
Jack
Fredericksburg, Virginia
U.S.A.
If you purchase a Toyota vehicle in one [of Toyota's] districts and move to another district, Toyota headquarters will do nothing to cause replacement of a part with a manufacturing defect. The part with the manufacturing defect was a part of the vehicle at initial delivery. The local dealer can not obtain a replacement part (under warranty) from his district supply operation and the original selling dealer will not obtain the part from his district supply operation and send it to the local dealer for installation--since the local dealer is not in the selling dealer's district. When I tried to get help from "Toyota Headquarters" to get these dealers to cooperate, I was stymied at every turn and could only obtain an 800 number for Toyota USA Customer Service which happened to be located in Los Angeles. The only "help" I could get from the people at the 800 number was: "Our dealers are independent dealers and we can't tell or cause them to do anything. If you want to get service on your vehicle, you should return to your selling dealer and try to get help there."
It seems literally impossible to contact anyone in management at Toyota headquarters to enlist their help. There is no listing for corporate management on Whitepages. Only the 800 number referenced above appears on http://www.toyota.com--no other telephone numbers appear in the web pages. Local dealers tell me they only have the 800 number.
Toyota Headquarters does not support their products......
Jack
Fredericksburg, Virginia
U.S.A.
1 Updates & Rebuttals
Charlene
Vienna,Virginia,
U.S.A.
Maybe you should contact the CEO who promises that customers are 100% SATISFIED!!
#2Consumer Comment
Wed, November 16, 2005
Interesting that you can't get satisfaction since that is exactly what Bruce C. Ertmann says customers are!! He says that all the customers in Toyota's focus groups are even satisfied with the "Customer Support Program" for engine oil sludge!! Maybe you should contact him at [email protected]. Let him know your troubles. BUT....there are thousands of Toyota owners who are NOT satisified because they have had major engine failure and/or SLUDGE!! You might watch this scenario closely as many models that aren't even part of the CSP are showing sludge! Many say that Toyota is blowing its own smoke when it says that customers are 100% satisfied!! The just is NOT the experience of the customers. Will Toyota ever reveal the truth? OR, will the customers have to continue paying thousands out of pocket for inherent problems in the engine? Will Toyota ever retract the statement that the owners are to blame for sludge? OR, will Toyota continue to point its finger at its own customers despite evidence to prove otherwise? As a Tundra owner, you will need to keep good documentation and check with the "Toyota Owners Unite for Resolution" consumer group to see what Toyota is up to. Use the internet to your advantage so that Toyota doesn't take advantage of you!! Good luck!!
