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  • Report:  #357724

Complaint Review: Toyota - Amherst New York

Reported By:
- AMHERST, New York,
Submitted:
Updated:

Toyota
toyota.com Amherst, New York, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I have been reading of traction control system problems with Toyota cars, primarily Prius and Highlander. It reminded me of a dangerous situation I was having over the winter.

I have an '07 Avalon. I love the car otherwise but I experienced a complete loss of engine control while pulling into my driveway in approx. 4" of snow. I am from Buffalo and have been driving for over 30 years so I am very adept at driving in snow. I often help others who are stuck in much deeper snow by driving thier cars free for them.

The car seems to drop to idle and the VSC light (Slip Control) comes on on the dashboard. The accelerator seems unresponsive. I have read that the ABS brakes are involved. It felt like the car died. I had to back all the way out of the driveway, build up forward momentum and try again. Had I been on a hill, I may have slid backwards all the way to the bottom of the hill.

The same situation happened later, on level ground in an intersection with even less snow on the ground. Nearby cars missed me...but not by much. I could have driven my previous car, a "97 Camry through the same situation without even a delay.

I asked the dealer to look into it but they stated that if I can't emulate the situation, they can't do anything about it. According to reports I'm reading on the web, this situation is rampant with the Prius, and less so with the Highlander so the general problem is quite well known at Toyota.

I would be happy to shut off the traction control. A disable switch would be even better. This VSC system will eventually get someone killed. Toyota has elected to automate some of the drivers abilities which makes them liable in the event of a crash.

A shame for an otherwise good vehicle.

Slippingavalon

AMHERST, New York

U.S.A.


7 Updates & Rebuttals

Friendly Help

Anderson,
South Carolina,
U.S.A.
Congrats, Karl! Once again you have contributed Absolutely-Zero to a discussion!

#2Consumer Comment

Sat, August 09, 2008

You are on a roll, Karl! All of your posts here to date show a COMPLETE lack of any understanding of the subjects discussed. Since you could contribute nothing here, you have resorted to school boy diatribe. This makes me think you are rather young. Or at the least, very immature.


Karl

Highlands Ranch,
Colorado,
U.S.A.
THE PERSON WHO GOES BY 'FRIENDLY HELP' OBVIOUSLY HAS...

#3Consumer Comment

Thu, August 07, 2008

SLUDGE in his or her BRAIN!!!!!! You see, when there is 4 feet of snow outside, it doesn't necessarily mean that there is 4 feet of snow on the roads, correct? And even if there was 4 feet of snow on the roads, it gets PACKED DOWN, right? We got over 4 feet of snow in two days out here in Denver last year and the snow WASN'T 4 feet on the roads because there are things called- SNOW TRUCKS that come and plow the roads!!!! FRIENDLY HELP is NOT really a 'FRIENDLY' person!! It's probably an unemployed person who now works for Toyota making only enough money to purchase TWINKIES & cheap coffee while 'IT' sits behind a computer in its UNDERWEAR!!- DIRTY UNDERWEAR!! Is there SLUDGE IN FRIENDLY HELP'S UNDERWEAR? I think so!!!! Maybe Toyota will send 'FRIENDLY HELP' a gift card to K-Mart so 'IT' can get some FRESH UNDERWEAR!!!! Have a nice day!!! Hey 'Friendly Help', How LOW do you think Toyota's stock will go??


Friendly Help

Anderson,
South Carolina,
U.S.A.
Obvious question: HOW Can you drive an '07 Avalon (or Camry!) in ''approx. 4' of snow''

#4Consumer Comment

Mon, August 04, 2008

Re: ''I experienced a complete loss of engine control while pulling into my driveway in approx. 4' of snow.'' ''...4' of snow'' means 4 FEET of snow''. Is this a typo??? Did you intend 4'' of snow, i.e. 4 inches of snow? I have driven a 4x4 F150 with limited slip front & rear axles in upstate NY in the winter on seasonal roads that had over a foot of snow & ice on them. But I would not attempt to drive that F150 into ''approx. 4' of snow'' because the snow would pack up under the vehicle & lift the drive wheels up- meaning the vehicle becomes stuck. This MUST be a typo! I cannot see how an Avalon could ever be driven through much more than 6 inches of snow. There is very little clearance under these vehicles (Avalon, Camry) to improve aerodynamics (less wind drag = less gas consumed and a quieter ride). These are road cars, not off-road cars. Anyway, if snow travel is your high priority, use a 4x4 with limited slip on both axles. Then you will either get where you are going (I always did) or you will become horribly stuck.


Friendly Help

Anderson,
South Carolina,
U.S.A.
Obvious question: HOW Can you drive an '07 Avalon (or Camry!) in ''approx. 4' of snow''

#5Consumer Comment

Mon, August 04, 2008

Re: ''I experienced a complete loss of engine control while pulling into my driveway in approx. 4' of snow.'' ''...4' of snow'' means 4 FEET of snow''. Is this a typo??? Did you intend 4'' of snow, i.e. 4 inches of snow? I have driven a 4x4 F150 with limited slip front & rear axles in upstate NY in the winter on seasonal roads that had over a foot of snow & ice on them. But I would not attempt to drive that F150 into ''approx. 4' of snow'' because the snow would pack up under the vehicle & lift the drive wheels up- meaning the vehicle becomes stuck. This MUST be a typo! I cannot see how an Avalon could ever be driven through much more than 6 inches of snow. There is very little clearance under these vehicles (Avalon, Camry) to improve aerodynamics (less wind drag = less gas consumed and a quieter ride). These are road cars, not off-road cars. Anyway, if snow travel is your high priority, use a 4x4 with limited slip on both axles. Then you will either get where you are going (I always did) or you will become horribly stuck.


Friendly Help

Anderson,
South Carolina,
U.S.A.
Obvious question: HOW Can you drive an '07 Avalon (or Camry!) in ''approx. 4' of snow''

#6Consumer Comment

Mon, August 04, 2008

Re: ''I experienced a complete loss of engine control while pulling into my driveway in approx. 4' of snow.'' ''...4' of snow'' means 4 FEET of snow''. Is this a typo??? Did you intend 4'' of snow, i.e. 4 inches of snow? I have driven a 4x4 F150 with limited slip front & rear axles in upstate NY in the winter on seasonal roads that had over a foot of snow & ice on them. But I would not attempt to drive that F150 into ''approx. 4' of snow'' because the snow would pack up under the vehicle & lift the drive wheels up- meaning the vehicle becomes stuck. This MUST be a typo! I cannot see how an Avalon could ever be driven through much more than 6 inches of snow. There is very little clearance under these vehicles (Avalon, Camry) to improve aerodynamics (less wind drag = less gas consumed and a quieter ride). These are road cars, not off-road cars. Anyway, if snow travel is your high priority, use a 4x4 with limited slip on both axles. Then you will either get where you are going (I always did) or you will become horribly stuck.


Friendly Help

Anderson,
South Carolina,
U.S.A.
Obvious question: HOW Can you drive an '07 Avalon (or Camry!) in ''approx. 4' of snow''

#7Consumer Comment

Mon, August 04, 2008

Re: ''I experienced a complete loss of engine control while pulling into my driveway in approx. 4' of snow.'' ''...4' of snow'' means 4 FEET of snow''. Is this a typo??? Did you intend 4'' of snow, i.e. 4 inches of snow? I have driven a 4x4 F150 with limited slip front & rear axles in upstate NY in the winter on seasonal roads that had over a foot of snow & ice on them. But I would not attempt to drive that F150 into ''approx. 4' of snow'' because the snow would pack up under the vehicle & lift the drive wheels up- meaning the vehicle becomes stuck. This MUST be a typo! I cannot see how an Avalon could ever be driven through much more than 6 inches of snow. There is very little clearance under these vehicles (Avalon, Camry) to improve aerodynamics (less wind drag = less gas consumed and a quieter ride). These are road cars, not off-road cars. Anyway, if snow travel is your high priority, use a 4x4 with limited slip on both axles. Then you will either get where you are going (I always did) or you will become horribly stuck.


Friendly Help

Anderson,
South Carolina,
U.S.A.
Maybe you could take the Toy service mgr on a school parking lot ride on a school snow-day?

#8Consumer Comment

Sun, August 03, 2008

Then maybe you could demonstrate. I have a 268 HP 3.5L V6 Camry with VSC and the VSC ''might'' have worked in two different situations during very heavy rain. I am not really sure the VSC ever did anything but the car was rock-steady-responsive even when it really should have aquaplaned in slow-draining water. I can see where you might have a problem in heavy snow if the (front) drive wheels are turning faster that the non-powered rear wheels. The VSC may be responding to ''locked-up rear wheels'', and a moving 4-wheeled vehicle is UNSTABLE whenever the rear wheels become locked up & are not turning as fast as they should be turning w/r/t the front wheels. This is because the rotating front wheels ''steer against'' the rotating rear wheels and if the rear wheels are not turning nearly as fast as they should the vehicle becomes uncontrolable. Maybe the VSC needs to be more speed-sensitive, i.e. shut off below 10 mph.

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