Complaint Review: Tracfone - Internet

First off I wanted to buy a phone off Tracfone.com, and I ordered the Samsung Galaxy J3 Luna Pro and got free overnight shipping. Received the phone the next day to find out on loading it up that the display was messed up with vertical lines and flickering. Chat with Tracfone on their website and they said to charge for 8 hours and it would fix it, and if it didn't to call them. It did not fix it, which is pretty stupid to even suggest it.

So I called and they did an RMA, and sent off the box and label the next day and did not even receive that until the next Tuesday. I immediatly sent it off after getting the box an hour later at a fedex office. They got it two days later after tracking it and they signed off and took it. I watch to see if I would get a tracking number and they just told me that they ran out of stock and that I would have to wait for a replacement.

Okay, I was nice to be patient, but then this is where it gets to be a horror story. I waited another week and heard nothing and now it is two weeks after starting the RMA, and they tell me that they are escalating the ticket and creating a new one, and now it will be 3 to 5 days to even hear anything at all. So I waited the 3 days and then up to 5 days, and nothing. So I called on the 5th day, and they told be it was available to ship but had to wait 24 and I would get a tracking number.

I waited the 24 hours and then called again, when not hearing a thing, and they told me now then the ticket is pending and not available to ship. Okay, tell me it is going to be shipped, and then it isn't. Something fishy here. They tell me again another 3 to 5 days, and I still got no where different than the first ticket but with a new ticket that was supposed to be escalated but never escalated at all. They do not even know what escalated means.

So this is where I get so impatient and tired of the lies. I call again, and same excuses but different every other call. I got tired of talking to broken English people on the phone. So went to Facebook chat and complained, and no one even responds, when it says they do in a hour. So I went to their Twitter account and said something and they tweet back with a link to chat with them, but each time is something different.

They kept saying I will get it and every few days is 3 to 5 days and I will get a tracking number. Fed up now, and I am on a second chat, and they gave me a fake tracking number and said 3 to 5 days, and the tracking number was supposed to work on Monday as it is today. 11 digit tracking number that is supposed to be 12 digits. More lies. Even had Corporate Office call me on Saturday and they did nothing but ramble off tracking number that sound the same but was the fake one.

Corporate Office told me over the phoen I would receive the phone by Wednesday afternoon or Thursday. Well, it is Monday and almost closing for them at Floriida. No tracking number at all. I chatted about 4 times today and nothing good news on the phone except they all said 3 to 5 days. I will received phone by Friday. Another says I will receive by Wednesday but get tracking number today or Tuesday. Tuesday is one day before Wednesday. No way jose.

Just more lies. Last one I talked to on actual Facebook chat, says same thing as the one before the one before the last one, and says 3 to 5 days, thaat I will receive phone. The last 3 chats say Corporate Office is going to call again. All BS and no phone. Today is over and they are closed because it is 8 pm their time, and 6 pm my time. No tracking number, so tomorrow is another wait and no tracking number with just more lies.

I will have to wait all day Wednesday, Thursday, Friday, and every other weekday after that to make sure I do not miss signing it for the package. They lie and lie more. I have today earlier reported them to the BBB. I am not taking this crap anymore. They can just get no more respect or recommendations from me. I am going to let BBB continue to contact them. If it takes this to where Tracfone is considered the worst rating ever. I do not care.

They deserved the bad rating. No way in heck, that I am going to buy another phone off their website. No way in hell I am going to waste more time talking to broken English people. They are the worst company to me. Good luck, because I sure did not have it with them.