- Report: #234897
Complaint Review: Tracfone - Miami Florida
-
Author Confirmed
Why?
Tracfone
8390 NW 25th Street Miami, 33122 Florida, U.S.A.
Phone:
305-715-3627
Web:
N/A
Categories:
Business Rating:
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Tracfone Refused to refund my 24.99, will not resolve, continues to promise same resolution with no resolution, dishonest, deceptive, confusing, unconcerned, unresponsive, difficult, ripoff Miami Florida
I ordered a tracfone for my mother for christmas on Dec 5th, 2006 for $39.99. Instead of putting 4704 as the address I put 4707 thus not receiving my phone. When I saw this error since the phone had not been received yet I called tracfone. They indicated the phone and accessories would be returned to them to give it 2 weeks and they would issue the refund. They would not resend the phone until this was resolved. I asked for locations to buy the phone and a refund. At this time that was not a problem.
I checked back in the beginning of January and they had received the phone on Dec 19, 2006. They would be refunding the money since I got another phone.
I checked back again in one week, they had not refunded the money and they said that it would be resolved in 24-48 hours.
I waited another week, I called again and the said it would be escalated to their Supervisor and she, Laura indicated it would be resolved with my refund in 24-48 hours.
I received $16 in a refund, and called tracfone for the remainder, they asked if I had the phone. No, I never received it and explained the entire scenario, the person escalated it to another supervisor who said it would be resolved or I would get a call in 24 - 48 hours. 6 days passed, no call no resolution.
I called again last week (beginning of Feb) and again I was asked if I had the phone, No - I do not and explained yet again my issue and that I wanted my 24.99 back. They would escalate it again and I would get a resolution in 24 hours. I asked to speak to said Supervisor, his name was Daniel and to call him personally at 800-339-93445 x53827 and he would resolve it within 24-48 hours. I waited and called today 2/6/7, not only could I not get a live person until I just kept pushing buttons, the person who answered did not know that extension.
So I repeated my story in a rather heated voice. Suddenly he could transfer me to that extension but could not guarentee he would answer. He came back and Daniel could not be reached.
I asked him to give me a supervisor. I told her the story again and she transferred me to another person who, "could take care of it." I was disconnected.
I called back explained yet another time and somehow magically was disconnected again.
This brings me to you and the BBB. I found a phone number to the Miami office and called it to get a recording. I left a message with a brief scenario of the situation demanding a call back.
Rochelle
Everett, Washington
U.S.A.
Click here to read other Rip Off Reports on Tracfone
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
I checked back in the beginning of January and they had received the phone on Dec 19, 2006. They would be refunding the money since I got another phone.
I checked back again in one week, they had not refunded the money and they said that it would be resolved in 24-48 hours.
I waited another week, I called again and the said it would be escalated to their Supervisor and she, Laura indicated it would be resolved with my refund in 24-48 hours.
I received $16 in a refund, and called tracfone for the remainder, they asked if I had the phone. No, I never received it and explained the entire scenario, the person escalated it to another supervisor who said it would be resolved or I would get a call in 24 - 48 hours. 6 days passed, no call no resolution.
I called again last week (beginning of Feb) and again I was asked if I had the phone, No - I do not and explained yet again my issue and that I wanted my 24.99 back. They would escalate it again and I would get a resolution in 24 hours. I asked to speak to said Supervisor, his name was Daniel and to call him personally at 800-339-93445 x53827 and he would resolve it within 24-48 hours. I waited and called today 2/6/7, not only could I not get a live person until I just kept pushing buttons, the person who answered did not know that extension.
So I repeated my story in a rather heated voice. Suddenly he could transfer me to that extension but could not guarentee he would answer. He came back and Daniel could not be reached.
I asked him to give me a supervisor. I told her the story again and she transferred me to another person who, "could take care of it." I was disconnected.
I called back explained yet another time and somehow magically was disconnected again.
This brings me to you and the BBB. I found a phone number to the Miami office and called it to get a recording. I left a message with a brief scenario of the situation demanding a call back.
Rochelle
Everett, Washington
U.S.A.
Click here to read other Rip Off Reports on Tracfone
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
