- Report: #169882
Complaint Review: Track-Backs - Richmond Rhode Island
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Author Confirmed
Why?
Track-Backs
160 Kenyon Hill Trail Richmond, 02898 Rhode Island, U.S.A.
Phone:
401-491-9246
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Track-Backs.com - Hotjackets.com - Gonascarjackets.com Thomas Bietz is RUDE!! Richmond Rhode Island
On 12/02/05, I ordered a Black Large Kasey Kahne racing jacket on track-backs.com, by accident. I meant to order an Extra Large. I received it in the mail on 12/05/05, and realized it was the incorrect size. The merchant left a business card on the top and I called and spoke with Tom.
I informed him of the accident, and he informed me to send it back along with a $25 check or money order ($12 for his shipping back, and $13 restocking fee), along with a letter stating what I needed. I mailed it back the following day.
I received my exchange on 12/17/05, and it was an XL Red Kasey Kahne racing jacket. I specified a Black XL Kasey Kahne racing jacket in the letter Tom told me to send.
I contacted the merchant and kept receiving a voicemail stating that they were busy for the holidays, and to contact them via e-mail. I sent an email, and he kept insisting that I did not specify a color, which was incorrectt, and they only had a Red XL
Thomas Bietz merchant is refusing to refund me all my money. He is saying that he will refund me $74.94 (cost of jacket 99.94 minus $25.00 restocking fee).
Keshia
Houston, Texas
U.S.A.
I informed him of the accident, and he informed me to send it back along with a $25 check or money order ($12 for his shipping back, and $13 restocking fee), along with a letter stating what I needed. I mailed it back the following day.
I received my exchange on 12/17/05, and it was an XL Red Kasey Kahne racing jacket. I specified a Black XL Kasey Kahne racing jacket in the letter Tom told me to send.
I contacted the merchant and kept receiving a voicemail stating that they were busy for the holidays, and to contact them via e-mail. I sent an email, and he kept insisting that I did not specify a color, which was incorrectt, and they only had a Red XL
Thomas Bietz merchant is refusing to refund me all my money. He is saying that he will refund me $74.94 (cost of jacket 99.94 minus $25.00 restocking fee).
Keshia
Houston, Texas
U.S.A.
