Complaint Review: Traditions Chevrolet - East Bernard Texas

My husband and I were at a friends house when we were leaving  our vehicle would not start. It would power on but not turn over. Our friends own a collision repair and conduct state inspections in Wallis, TX. Our friend told us our fuel pump was the cause. So, at this point we decided to get it towed to the nearest Chevrolet dealership for repair.Traditions Chevrolet in
East Bernard, TX is only 10 minuets away from where it stopped. Gordon was the service manager assisting us in the repair. He assured us that he would run a diagnosis on the vehicle. At that time I made him aware of the two messages on the dash which read: Stability Ride Control and Tire pressure gauge. I also mentioned that our friend told us it was the fuel pump. He then again reassured us that he will run a diagnosis and will contact us with the results. 
When Gordon called four days later he advised us that it was the PCM (computer) and it would need to be replaced, we agreed. Nine days later he called advising us that the fuel pump will need to be replaced we agreed. At that time I reminded
him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true.

 When we went to retrieve the vehicle it was running loud Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We also We went on down the road about two minuets, the noise persisted we decided to go back to the dealership. When I took my foot off the gas to turn around I noticed the odometer was ticking down. When arriving back at the dealership Gordon said he would need to keep it to look at the problem, we agreed. And telling Gordon that we understood if a mistake was made we just want it to be repaired correctly. A few weeks later he called and told us it was ready.
Since I was busy, my husband went to retrieve it, in the commute back he noticed that it was shaking when it gets to certain speeds.He also stopped to get gas and the pump would stop as if the vehicle was full. when he pumped slowly the gas would go in but after a while gas would spit out of the tank.

 After talking with my husband we weighed our options we decided to call GM to get help. We first spoke with FJ explaining all the problems he contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get
faxes from consumers. FJ told us he will do further checking and he would get back to us. After that I spoke with several people at GM and to no avail. My husband became ill so my attention was on him. About a month later I contacted
FJ again he in turn sent me to Regina a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina I explained the issues all of them, she said that she would look into it and will call us back. Upon
talking to Regina again I asked for a refund for work on our vehicle and for the two week rental we accrued. I explained that we live in approximation of one plus hours away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet and Mike the service manager told me that we would have to pay for diagnosis in an excess of $100.

After a back and forth missing each others calls about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldn't afford to spend any more money on Traditions mistake. She called Traditions again and spoke with Mark the new service manager. When speaking to Regina again she assured me that we would be reimbursed for the rental and they would correct the problems which was caused, because they warranty all their work. We drove to our friends in Wallis Tuesday 10/8/12 to meet the service manager Mark and he brought us a car (Impala) to drive. Friday 10/12/12, I spoke with Regina and she told me that
any repair will be up to Mark the service manager. After the call I called Mark. Mark told me that the problems were not related to the repair and all the issues was a coincidence. I asked "If they replaced the fuel pump then they had to drop the fuel tank." he said no all they have to do is take off a few screws, they don't touch the tank. He then told me that I was not
totally forth coming with him and all of these problems are because our vehicle is too old. He then began to laugh, when asking him is it funny he continued to laugh. Preceding this call I contacted Regina and left a message about Mark, the blatant rudeness, the statements he made and I wanted to speak with her supervisor.

 Today Monday 10/15/12 Spoke with Regina and have it all recorded she was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording, I would like to send you the recording. Also here is the site for instructions to replace a fuel pump. You will see that they had to remove the
tank to replace the pump.  Our vehicle is a 2005 Chevrolet Suburban there are explicit instructions on the web
for installing a fuel pump and the fuel tank MUST be removed.  http://www.ehow.com/how_5214619_replace-fuel-pump-chevy-suburban.html If you would like the recording I will send it to you. Please help us

Frances G
Houston, TX