- Report: #1161301
Complaint Review: TrailManor Manufacturing Company LLC - Jacksboro TN
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TrailManor Manufacturing Company LLC
1202 McGhee Lane Jacksboro, 37757 TN, USA
Web:
www.http://trailmanor.com
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TrailManor Manufacturing Company, LLC Brand New 2014 Factory Direct 2014 TrailManor KS Sport Jacksboro TN
I purchased a brand new factory direct RV March 17, 2014. I started to notice manufacturing defects and documented an extensive list, they repaired at no cost to me under the warranty program. One of the defects in manufacturing that caused significant damage to my new RV was that TrailManor failed to follow the CSA certified installation instructions on the water heater that must be followed to safely install the water heater. After only 5 days the water heater ripped out of the RV chassis resulting in significant damage to my brand new RV.They failed to install the required framing and chalks. They picked up my trailer (at no cost to me) and replaced the entire rear lower pannel of the RV and just installed the framing to secure the water heater.
When they returned the RV back to me, they failed to install the chalks required by the certified installation instructions. The chalks (front/rear) are key to movement of the 87 lb RV water heater when traveling. They took care of the list of manufacturing defects, but they returned a unsafe RV back to be, because they did not read the manual after I provided specific figures require them.
On June 11, 2014, I accumulated another list of manufaacturing defects and to get the required chalks installed at no cost to me for the repairs under the warranty program, but I had to pay for moving my trailer round trip from VA to TN at my expense.
It is good to hear that TrailManor is installing the required chalks and framing required by the certified instructions as their standard installation. The problem is that other TrailManor owners my not know about this manufacturing defect where it may have already damaged their RV and they paid for the repairs or the failure will occur. It affects multi-year various models.
Another safety concern on all TrailManor pop-ups is the gas furnace. It does not have the required 12 volt safety switch to disable the furnace from turing on in the travel mode. The hot exhaust is completly covered by the front roof section that in my opinion cause a fire if the gas was on, and the termostat was on. It is a requirement by the furnace manufactures installation instructions to have this installed. I have inquired to TrailManor, but I have had no response.
I figure TraiManor caused 32% of the damage to my brand new RV as a result of the manufacturing process. I requested a new defect free replacement, my money back, and to even get compensated for the damages and time spent to document, travel, and lost time while on vacation when the water heater fell out.
