- Report: #56788
Complaint Review: Travel Bureau Inc. - Las Vegas Nevada
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Author Not Confirmed
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Travel Bureau Inc.
1020 E. Desert Inn. Rd. #601 Las Vegas, 89109 Nevada, U.S.A.
Phone:
702-369-3692
Web:
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Travel-Bureau.net Travel Bureau, Inc. discount vacation travel ripoff deception, bait & switch Las Vegas Nevada
I purchased a Jamaica travel package for 2 adults and a 2 year-old child. I was quoted a price for 3 people, told to pre-pay for 3 air tickets, which I did, then was asked to select a hotel from a few options, each with a price for 3 people.
I received the physical air tickets and hotel package one week before my travel, but only received 2 tickets and was told that the 3rd ticket was coming. After a couple of days, I inquired again and was told that the airline made a mistake and said that they would try to get a ticket. When my travel date arrived, I still did not receive a ticket and was told I had to either pay a full-fare ticket for my child if I wanted to receive a ticket or tell ("lie") the airline that my child was an infant.
After the trip, I asked for 1/3 of my money back since the travel prices were quoted for 3 people but actual travel plans were for 2 people. I immediately received not only a "No" answer from the President of Travel Bureau, James Street, but was told I couldn't do anything about it. I have not heard anything from them ever since.
Jules
San Francisco, California
U.S.A.
I received the physical air tickets and hotel package one week before my travel, but only received 2 tickets and was told that the 3rd ticket was coming. After a couple of days, I inquired again and was told that the airline made a mistake and said that they would try to get a ticket. When my travel date arrived, I still did not receive a ticket and was told I had to either pay a full-fare ticket for my child if I wanted to receive a ticket or tell ("lie") the airline that my child was an infant.
After the trip, I asked for 1/3 of my money back since the travel prices were quoted for 3 people but actual travel plans were for 2 people. I immediately received not only a "No" answer from the President of Travel Bureau, James Street, but was told I couldn't do anything about it. I have not heard anything from them ever since.
Jules
San Francisco, California
U.S.A.
1 Updates & Rebuttals
James E. Street - President
Las Vegas,Nevada,
U.S.A.
Let's set the record straight
#2REBUTTAL Owner of company
Thu, August 14, 2003
This complaint from Mr. Jules Veloria is a classic example of a customer filing a complaint with incomplete and inaccurate information. Mr. Veloria fails to mention that after he was given a quote for three passengers, he protested the cost was too high. The cost was reduced at his request by claiming his two-year old daughter as a lap child. He was never told that a seat had been booked for the child or that another ticket was forthcoming. Travel Bureau Inc. has always provided our customers with the lowest possible cost, and we book only and exactly what the customer requests, and pays for.
