James E. Street - President
Las Vegas,#2REBUTTAL Owner of company
Thu, August 14, 2003
This complaint from Mr. Jules Veloria is a classic example of a customer filing a complaint with incomplete and inaccurate information. Mr. Veloria fails to mention that after he was given a quote for three passengers, he protested the cost was too high. The cost was reduced at his request by claiming his two-year old daughter as a lap child. He was never told that a seat had been booked for the child or that another ticket was forthcoming. Travel Bureau Inc. has always provided our customers with the lowest possible cost, and we book only and exactly what the customer requests, and pays for.