Hawaii_Lover
United States of America#2Consumer Comment
Sat, November 05, 2011
Sorry things have not worked out for you using Travel Services out of Gulfport, MS. We've had good experiences with Art from Travel Services over the last 7 years. Negotiation is sometimes required, but we were always presented with good options from which to choose. We learned about the $199 deal through the newspaper also and like you discovered how it's not the real cost to fly. However, nothing was hidden about the deal and we are no longer charged for base airline fare for flying to HI. It has saved us $500 to $700 dollars on airfare per trip.
Generally the service they provide meets expectations with a few niceties thrown in such as complementary greeting and concierge service at the airport and champagne in the hotel room.
Regarding non-refundable - our draft itinerary in bold letters always says the deal is non-refundable. This is no different than other discount travel agencies we've used, nor with the individual airlines and several of the 4 and 5 star resort hotels. Art has been able to accommodate changes of schedule after we've booked through them.
Do we use Art every time? No, but we usually give him an opportunity to do the booking because he's proven the ability to plan a good vacation and has a great deal of knowledge he will share on when and where to go, things to do, etc; because he's been to most of the places he books several times. I have no experience working with or information on David Bennett.
The one recommendation I'm a little shaky about trying is flying on Spirit Airlines. Art reports good experiences and uses them all the time, but too many people are complaining, making me nervous about flying over multiple hops.
Paul
Gulfport,#3Consumer Comment
Thu, September 08, 2011
There is no office in Gulfport MS with that name. And if you actually think you are getting airfare for 199.00 to Hawaii and back, you are too stupid for words