anonymous
Santa Barbara,#2Author of original report
Tue, May 10, 2011
After emailing a copy of this complaint directly to Travelocity customer support and informing them that further action would be taken with the Better Business Bureau, the company gave notice that a refund will be issued for the amount of the difference. Whether or not they will follow through remains yet to be seen. They also sent a promo code for $50 off of a future vacation package. Though this would normally be an appreciated gesture, the fact that it took this amount of work and time to receive something which was rightfully mine to begin with was beyond frustrating. It is comical how, shortly after sending them this complaint, they informed me that their "investigation" concluded that it was a website error that caused this mishap, and that it was, admittedly, their mistake. This is the conclusion that I was supposed to receive 6 days ago and would have never received, had I not taken action.