- Report: #100002
Complaint Review: Travelocity - Internet
-
Author Confirmed
Why?
Travelocity
www.travelocity.com Internet, U.S.A.
Phone:
888-709-5983.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Travelocity ripoff scam refuse to issue a refund or reach resolution Internet
I booked two tickets for my fiance and myself today to a flight from Manila to New York. Two hours later received a call from Embassy that her visa will not be ready for the time of the flight.
Called Travelocity right away and ask to cancel the booking.
Well 4 hours is a long time when money is involved. They told me there is nothing they can do and tickets are non refundable non exchangeable and basically they don't care whatever I will fly or not since my card was already charged. I'm not rich person and 1400 make a difference. So now I wonder how they still doing business.
If you are about to buy a ticket from Travelocity, please do yourself a favor DON'T. Just call airline directly and at least they will disclose all the fine print with you.
As myself I will never use Travelocity again, considering that I'm flying every year they just have lost a lot of money, much more that they made of this booking.
The only way to punish this kind of behavior is to take your business to another vendor, there is plenty.
Lenny
Richmond Hill, New York
U.S.A.
Called Travelocity right away and ask to cancel the booking.
Well 4 hours is a long time when money is involved. They told me there is nothing they can do and tickets are non refundable non exchangeable and basically they don't care whatever I will fly or not since my card was already charged. I'm not rich person and 1400 make a difference. So now I wonder how they still doing business.
If you are about to buy a ticket from Travelocity, please do yourself a favor DON'T. Just call airline directly and at least they will disclose all the fine print with you.
As myself I will never use Travelocity again, considering that I'm flying every year they just have lost a lot of money, much more that they made of this booking.
The only way to punish this kind of behavior is to take your business to another vendor, there is plenty.
Lenny
Richmond Hill, New York
U.S.A.
2 Updates & Rebuttals
Lenny
Richmond Hill,New York,
U.S.A.
Contacted Airline directly
#2REBUTTAL Individual responds
Thu, July 29, 2004
After getting answer from Travelocity I've contacted Airlines listed on my ticket directly. Both Airlines (Philippine and Continental) had no problem issuing a full refund. The problem is that they cannot do it directly, but Travelocity can process the refund. So the issue still remains, and everything I've said in my report is true. Travelocity DOESN'T WANT TO HELP CUSTOMERS. Don't get me wrong this is not a first time I used this company and I haven't have a problem before. But still they don't care. Also according to Philippine airlines tickets was not issued until next day, so Travelocity could have just cancel my tickets and it wouldn't be a problem at all, but they choose to lie. Once again if you are looking for a good price, call Airline directly. You can use Travelocity to look up flights and than contact the airline with flight numbers listed. Maybe after loosing couple of hundred customers they teach customer service to be more helpful.
Jason
Exeter,Pennsylvania,
U.S.A.
Fine Print? Where?
#3Consumer Comment
Thu, July 29, 2004
Lenny, After reading your report I went to Travelocity's homepage and made a reservation for flights. I will admit I put in random dates and locations. When I got to the final summation page, it listed in very clear and plain language the Rules and Restrictions of the ticket. I have done business w/ Travelocity in the past (and have responded to various posts regarding them), as well as been involved in the travel industry for a while, and there website does always list the terms. If the ticket is a nonrefundable one, then you are obligated to put a checkmark in the box that states roughly that you agree to the following restrictions. Now, if you called w/in 4 hours as you say, the agent could have, depending on the full rules of the ticket, attempted a Void of the ticket (basically making it as if it never was in the eyes of ARC). There might have been other restrictions on the ticket as well (opaque fare, non changeable, etc). There is also the fact that a Void is not something companies advertise, nor is it something that is done frequently.
