- Report: #1298196
Complaint Review: TRAVELOCITY - san antonio Texas
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Author Not Confirmed
Why?
TRAVELOCITY
11603 cross winds way san antonio, 78233 Texas, USA
Phone:
855 214 7213
Web:
www.travelocity.com
Categories:
Business Rating:
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TRAVELOCITY Victor Martinez FRAUDULENT ADVERTISING STAY AWAY AT ALL COSTS!!! san antonio, tx Texas
Based on online advertisement on 3/18/16, made a reservation over the phone for package deal including 2 rooms at hotel. This was an hour call to finalize this reservation. When in receipt of the trip iineary after the call, it was for 1 room, but charged me the price for 2 rooms $3,871.00 total package price. charged to Visa.
After calling on 3/21/16 to aprise them of the error. They claimed they needed 10 days to review call, but never did anything after 12 days. Tried to charge me another $1,590.00 for another room. I spent a total of 6 hours on hold in a 12 day period. They are keeping $2,149.00. I am forced to make addtional reservations somewhere else now. Today, 4/6/16, I am reporting fraud to Visa and a stop payyment. I have copies of the online ads as well showing the price for 2 rooms. I want my $2,149.00 returned as a result of the error made
by the booking agent. The most unethical, torterous experience!! Stay Away!!!
