Complaint Review: Travelocity - Southlake Texas

When Travelocity or even a travel agent quotes you a rate, that rate is not "set in stone" until the package is paid for. There is a term in the TA reservation system called "fare load in progress", what that means, right in the middle of selling you air seats, the airlines can override all current transactions, and put everyone on notice that air rates are being updated, and unless the most experienced TA types in a few key strokes fast enough, your air rates WILL change. It happens several times a day, mostly at the "wrong" time, but that is why all TA's should notify clients when they are requesting rates, that those are the rates right THEN, and subject to change. Now as for T-city and your current problem, you will have to realize that you are not the only client of Travelocity, and that they are not the only ones selling those air seats and hotel, that 100's of other vacation companies and thousands of other TA's are also selling seats on the same plane and rooms at that hotel, so a rate change could happen if they were quoting you the last room at that rate or the last 2 seats in that class of service. I would keep trying to book your trip and even contact a TA, with what T-city is quoteing you, to see if you can still get your trip at a reasonable rate. Have a great vacation.

When Travelocity or even a travel agent quotes you a rate, that rate is not "set in stone" until the package is paid for. There is a term in the TA reservation system called "fare load in progress", what that means, right in the middle of selling you air seats, the airlines can override all current transactions, and put everyone on notice that air rates are being updated, and unless the most experienced TA types in a few key strokes fast enough, your air rates WILL change. It happens several times a day, mostly at the "wrong" time, but that is why all TA's should notify clients when they are requesting rates, that those are the rates right THEN, and subject to change. Now as for T-city and your current problem, you will have to realize that you are not the only client of Travelocity, and that they are not the only ones selling those air seats and hotel, that 100's of other vacation companies and thousands of other TA's are also selling seats on the same plane and rooms at that hotel, so a rate change could happen if they were quoting you the last room at that rate or the last 2 seats in that class of service. I would keep trying to book your trip and even contact a TA, with what T-city is quoteing you, to see if you can still get your trip at a reasonable rate. Have a great vacation.

When Travelocity or even a travel agent quotes you a rate, that rate is not "set in stone" until the package is paid for. There is a term in the TA reservation system called "fare load in progress", what that means, right in the middle of selling you air seats, the airlines can override all current transactions, and put everyone on notice that air rates are being updated, and unless the most experienced TA types in a few key strokes fast enough, your air rates WILL change. It happens several times a day, mostly at the "wrong" time, but that is why all TA's should notify clients when they are requesting rates, that those are the rates right THEN, and subject to change. Now as for T-city and your current problem, you will have to realize that you are not the only client of Travelocity, and that they are not the only ones selling those air seats and hotel, that 100's of other vacation companies and thousands of other TA's are also selling seats on the same plane and rooms at that hotel, so a rate change could happen if they were quoting you the last room at that rate or the last 2 seats in that class of service. I would keep trying to book your trip and even contact a TA, with what T-city is quoteing you, to see if you can still get your trip at a reasonable rate. Have a great vacation.

I don't think you understand how travel works - in terms of the low fare or rate search. I know for a fact that Travelocity does not do any bait and switch with the products they sell. However, the air and hotel searches they use are not designed to ALWAYS find the lowest fare or rate - no one can do that, no matter what they tell you. Things change very quickly, and there are just too many variables in dates, times, companies, etc. Often the fares that TVL or Expedia or Orbitz will find are not available or sell out (there are not many seats, ie, at the really, really low price). From my experience, the people that work on these web sites do everything in their power to find you the lowest fare/rate. It is in their best interest, because the lower it is, the more likely you will buy it. It wouldn't make sense for them to do a bait and switch, because, as you see, it just angers people. So I suggest that you shop around, find what the fares are going for (some range of $$) and buy where you like. In my opinion, it is very rare that you will find large discrepancies among Orbitz, Expedia and Travelocity, becuase they usually negotiate the same rates. Hotwire and priceline are a different beast altogether.

Travelocity is a member of ASTA. http://www.astanet.com/about/scamconference.asp maybe if enough people show up....