Complaint Review: Travelocity - Southlake Texas

Did you do it within 24 hours? The Travelocity Low Price Guarantee ("Low Price Guarantee") is available to travelers who have booked travel on Travelocity.com ("Travelocity") on or after August 25, 2006. If you find a Qualifying Lower Rate within twenty four (24) hours of your booking, we will provide you with the following per booking: One $50 Promo Code for a future "Good Buy" Hotel or Flight + Hotel vacation package booking on Travelocity and A refund of the difference between the price you paid through Travelocity and the Qualifying Lower Rate. A Qualifying Lower Rate is a lower rate found on Travelocity or another U.S.-based Web site that satisfies the requirements of these Terms and Conditions, as determined by Travelocity in its SOLE DISCRECTION. WHEN DOES THE LOW PRICE GUARANTEE APPLY? The Low Price Guarantee applies to the following products booked on Travelocity: Flights, Hotels, Cars, Cruises, Vacation Packages (such as Flight + Hotel), Last Minute Packages, and Activities. In order to be a Qualifying Lower Rate, the lower rate must be for an identical booking, as described in these Terms and Conditions. All booking details, including the following, must exactly match the details of the product you booked on Travelocity: specific carrier or provider (including class of service), hotel (including room type), cruise line (including ship and cabin category), rental car company and vehicle class, applicable refund policy, dates and times of travel or service, routings (for example, same stopovers), and other booking details. For any standalone product purchased on Travelocity, a Qualifying Lower Rate must be a rate for another standalone product. For example, for a standalone Flight booking made on Travelocity, a Qualifying Lower Rate shall not include the flight portion of a Flight + Hotel vacation or Last Minute Package on Travelocity, or the flight portion of a vacation package on any other U.S.-based Web site. Qualifying Lower Rates do not include rates on Web sites where the carrier, property, rental car company, itinerary, or similar booking details are opaque or unknown until after purchase, or where prices are determined by any sort of auction or bidding. Qualifying Lower Rates do not include errors or mistakes. A Qualifying Lower Rate must be both advertised and available to the general public on a U.S.-based Web site. Qualifying Lower Rates shall not include corporate discounts or rates, group rates, charter rates, rewards program rates, incentives, meeting rates, convention rates, consolidator or interline prices, or prices available only by using a coupon, or any other rates or promotions not offered to the general public. A Qualifying Lower Rate may not come from a Web site which requires you to call to get the rate, or from an email that you received. The Qualifying Lower Rate must be quoted and booked in U.S. dollars (without reference to currency converters). In order to be a Qualifying Lower Rate, Travelocity must be satisfied that you meet all requirements otherwise imposed on the lower price, including residency, regional, membership, age-related, and other requirements. The Low Price Guarantee applies only to the base cost, and not taxes and fees (or service fees), of standalone Flight, Hotel, Car, and Cruise bookings. For such bookings, any service fee or tax recovery charge is not considered in determining whether you have found a Qualifying Lower Rate. For example, with respect to a standalone Flight booked on Travelocity, the Low Price Guarantee applies only to the base cost of airfare, not including any taxes and fees. For all Activities and vacation packages, including Flight + Hotel, Flight + Hotel + Car, Flight + Car, Hotel + Car, and Hotel + Activities packages, taxes and fees are included in determining whether you have found a Qualifying Lower Rate. For Cruises, the Low Price Guarantee applies only to the cost of the cruise, including port charges, which you booked on Travelocity. The cost of additional items in your cruise booking, such as air or land components, insurance, shipboard credits, free upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off, or other add-ons or optional items are not subject to the Low Price Guarantee, and shall not be considered in determining whether you have found a Qualifying Lower Rate. For a car only booking, the Low Price Guarantee applies only to the cost of the car rental booked on Travelocity's main car booking engine as compared with the cost of a car rental available on the main car booking engine of Travelocity or another U.S.-based Web site. A rental car price which may be available in association with another travel product (or in the booking path for another product), for example, a car rental price for a rental made in a cruise booking path or in a booking path of any other product shall not be a Qualifying Lower Rate.