- Report: #363141
Complaint Review: travelweb.com .priceline.com - Internet
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travelweb.com .priceline.com
travelweb.com Internet, U.S.A.
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travelweb.com, priceline.com Made reservation after being told not to. Charged $12.00 for the room that cost $12.00 more than I paid for another room. Internet, Nationwide
My Mother-in-law passed away and we needed to go home to attend the funeral. I went to yellow pages and got the phone number to The Country Hearth Inn in Toccoa, Georgia. It was a 1-877 number. My daughter called because her husband is a deputy sheriff and gets discounts when traveling. Once she found out she was talking to someone other than the motel she told them not to bother and hung up. She called directly to the motel.
My wife and I arrived that day, and obtained a room for $74.00 which included the tax. The next day my daughter and her husband arrived. Travel web had sent the reservation anyway. The motel had no choice but to honor the reservation due to a corporate agreement. I paid $86.00 for the same exact room as we had. Then I found a $12.00 charge on my Visa card. There was also a $1.00 charge which was removed after I contacted travel web, which is a.k.a. priceline.com.
I explained to them what had taken place. I requested my money be returned. I could have contacted the Visa company but wanted them to do this on their own. I explained that if they refused to return my funds I would put the story on ripoff reports.com. They refused stating they had made the reservation.
These people use the Internet to route business to them. Then they do whatever they need to do to get your money. The website advertised 70% off on rooms which is impossible when they charge more for a room than the motel itself, then they stick a charge on it for their "trouble"! I gave them plenty of opportunity to correct their error but it appears they value the $12.00 more than their reputation.
So to re-cap, I paid $74.00 for a room on Monday night in a small north Georgia town which I walked in and rented. Next evening I paid $86.00 for a room travelweb reserved when they were instructed not to. And they charged $12.00 for this "service". I paid $98.00 for the room my daughter and her husband got. I paid $74.00 for a room I got. And they advertised 70% savings. I don't see it. (It has been a long time since I was in school but I don't think math has changed that much)!
Beware, if you need accommodations DO NOT use these thieves. They mislead you and then take your money. I suppose they don't mind ripping people off. If they get everyone in the U.S. alone for $12.00, they will make a great deal of money. It appears to me they don't care about customer satisfaction.
My father taught me years ago that if you do someone right they may not tell anyone. But if you do someone wrong they will tell everyone. I passed this on to them and they obviously don't care. So here it is. I hope they will address this and respond to it. I hope everyone that is traveling sees this and is made aware of what these people will do to them. BEWARE!!!
James
Rockmart, Georgia
U.S.A.
My wife and I arrived that day, and obtained a room for $74.00 which included the tax. The next day my daughter and her husband arrived. Travel web had sent the reservation anyway. The motel had no choice but to honor the reservation due to a corporate agreement. I paid $86.00 for the same exact room as we had. Then I found a $12.00 charge on my Visa card. There was also a $1.00 charge which was removed after I contacted travel web, which is a.k.a. priceline.com.
I explained to them what had taken place. I requested my money be returned. I could have contacted the Visa company but wanted them to do this on their own. I explained that if they refused to return my funds I would put the story on ripoff reports.com. They refused stating they had made the reservation.
These people use the Internet to route business to them. Then they do whatever they need to do to get your money. The website advertised 70% off on rooms which is impossible when they charge more for a room than the motel itself, then they stick a charge on it for their "trouble"! I gave them plenty of opportunity to correct their error but it appears they value the $12.00 more than their reputation.
So to re-cap, I paid $74.00 for a room on Monday night in a small north Georgia town which I walked in and rented. Next evening I paid $86.00 for a room travelweb reserved when they were instructed not to. And they charged $12.00 for this "service". I paid $98.00 for the room my daughter and her husband got. I paid $74.00 for a room I got. And they advertised 70% savings. I don't see it. (It has been a long time since I was in school but I don't think math has changed that much)!
Beware, if you need accommodations DO NOT use these thieves. They mislead you and then take your money. I suppose they don't mind ripping people off. If they get everyone in the U.S. alone for $12.00, they will make a great deal of money. It appears to me they don't care about customer satisfaction.
My father taught me years ago that if you do someone right they may not tell anyone. But if you do someone wrong they will tell everyone. I passed this on to them and they obviously don't care. So here it is. I hope they will address this and respond to it. I hope everyone that is traveling sees this and is made aware of what these people will do to them. BEWARE!!!
James
Rockmart, Georgia
U.S.A.
2 Updates & Rebuttals
Jimmy
Rockmart,Georgia,
U.S.A.
Travel web aka Priceline.com
#2Author of original report
Sat, August 16, 2008
They have gotten a bad name in such a short period of time they have had to take an alias. They should be fairly rich by now. They are guilty of false advertising, which I thought was illegal in the U.S. of A. They probably have the corparate offices in another country. I know they outsource. The operators are foreign. So they spend almost all their expenses in other countries and they STEAL from Americans. They take that money and spent it on people from other countries. How much more does it take to be un-American? Theives, liars and economic terrorists! They should be stopped. Contact all Government officials. Lets put them out of business. If they want to outsource and pay out to foreign countries than let them do business, rip-off, foreign countries... Economic and financial terrorist. (I wonder if d**k Cheney is a stockholder)?
Jimmy
Rockmart,Georgia,
U.S.A.
Travelweb aka priceline uses alias due to continued rip-offs
#3Author of original report
Sat, August 16, 2008
I have filed the report where I pais $98.00 for a room just like the room I got for $74.00 due to priceline. They are cosistent with ripping people off and overcharging for rooms. I am under the impession that false advertsing was illegal in the U.S. of A. I guess that does not apply to them. Probably have their corporate office in another country. I also notice they use different names. Travelweb for one. These people are theives and liars. They need to bestopped. Money is tight. I bet if someone were to steal $10.00 from them they would prosecute. They HAVE to be stopped. Anyone with ideas please leave them here. We can punish them. Lord knows the authorities are not going to.
