- Report: #411362
Complaint Review: Treasure Realty - Sneeds Ferry North Carolina
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Treasure Realty
1950 Hwy 172 Sneeds Ferry, 28460 North Carolina, U.S.A.
Phone:
800-762-3961
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Treasure Realty If you plan on vacationing on Topsail Island, North Carolina, Do Not Rent from Treasure Realty Sneeds Ferry North Carolina
Rented a Summer Vacation Home from Treasure Realty @ $7500 for the week. When we arrived the condition of the home was deplorable. Infested with ants, maggots in garbage cans, mold in kitchen and master bath, worms around refrig, clogged intake air vents, filthy stove, broken bed...just absolutely disgusting. In the ad for the home some of the amenities included tvs, game systems and DVD players, of which 2 were broken. I really could go on.
I would advise anyone considering renting from them to go to tripadvisor and search the forums for this rental agency, there are a number of complaints.
After 2 months of them ignoring my complaint, I pursued and they offered me $1000.00. I told them to keep it, I wanted $2900.00 for the three days we were on the phone with them and managing a parade of people to include, exterminators, air conditioning techs, electronics men, maintenance men, cleaning people.
The picture of the home on their site is old and is not a true representation of the real condition.
Beware!!!
Mrar
Middletown, New Jersey
U.S.A.
I would advise anyone considering renting from them to go to tripadvisor and search the forums for this rental agency, there are a number of complaints.
After 2 months of them ignoring my complaint, I pursued and they offered me $1000.00. I told them to keep it, I wanted $2900.00 for the three days we were on the phone with them and managing a parade of people to include, exterminators, air conditioning techs, electronics men, maintenance men, cleaning people.
The picture of the home on their site is old and is not a true representation of the real condition.
Beware!!!
Mrar
Middletown, New Jersey
U.S.A.
1 Updates & Rebuttals
Isaac
Sneads Ferry,North Carolina,
United States of America
Dear Disappointed....
#2UPDATE Employee
Tue, November 06, 2012
Dear Disappointed,
Thanks for your candid review. I am so sorry to hear that you were disappointed with the home you rented in 2009. Unfortunately, from your review, we are unable to see your identity and which property you rented, so we cannot respond to specifics.
However, from what you wrote, it appears that we did respond to many of the issues about which you informed us during your stay. I do apologize for the inconveniences you endured. It looks like we made a pretty stout effort to compensate you for those as well. I regret to hear that you rejected such an offer, and I hope that we were able to come to some agreement eventually.
Thank you for referring people to trip advisor. We have over 2,200 reviews there; the vast majority of which are very positive. We strive to provide the best properties on Topsail, and our goal is always to make your stay as pleasant as possible.
Since your departure in 2009, we have retaken photos of every unit and provided virtual tours for all of them. Again, we are so sorry that you were disappointed with your vacation. We realize that you never get a second chance to make a first impression, but we hope that you will give us another opportunity to assist you with future vacations. We would hate for you to miss out on some of the best that Topsail has to offer.
Sincerely,
Treasure Realty Staff
