Complaint Review: Treehouse Marketing - Orem Utah

Your message was very sweet and thoughtful, Clarissa, but all it does is show me that Treehouse Marketing is maybe also scamming their employees by "fining" them if they don't do something right. I WOULD admire that tactic, to keep employees accountable and on their toes, IF the company owners and managers also lived by those same standards. My problem is simple. I was lied to about the product ingredients and I returned the product unopened and unused after receiving it several weeks late of the expected ship date. Now I'm being told they can't/won't give me my refund because they don't EXACTLY know when it was shipped to me from overseas, so they WILL assume I sent it back late. HOW PERFECTLY CLEVER OF THEM! I don't know about anyone else, but there was NO dated invoice in my package and NO return address or shipping instructions. It was left up to me to figure it all out, but nothing I did has mattered to them. It doesn't matter that I called them a million times, at my own expense after tracking down their phone number, to keep them informed of what was going on. It doesn't matter that they ADMITTED AND APOLOGIZED that they were aware of the late shipment and would adjust the 30 day trial period for me. It doesn't matter that I've followed every direction they gave me for returning the product for a refund. It doesn't matter that I even faxed them back a copy of the return signature signed by the owner of the company AND a statement from my bank showing the date they debited my account. It doesn't matter that I've been promised a "check in the mail" several times, only to find they've come up with ANOTHER excuse. Nothing I do, including jumping through hoops, matters. All that matters is the SHIP DATE that no one can prove. NEVER MIND THE FACT that I was lied to about the product in the first place. NOTHING MATTERS but the ship date, and the overseas company supposedly won't give them this information. Could it be that the overseas company is ALSO being scammed by the company or is Treehouse Marketing ALSO lieing to me about this little excuse? Heck, I don't know! It's anyone's guess, but I think I will SCREAM if I read one more LAME EXCUSE from an owner or employee of this joke of a company pretending that they are honorable in their actions. I will be glad to let you all know if Treehouse Marketing/TMG...whatever the heck they're calling themselves this week...ever returns my money.

Darlene wake up youre asleep at the wheel this is the second post attacking me The information for treehouse marketing is all over these posts its no secret. did the part about driving by 740 N 530 east totally escape you? and you are definatly lashing out or should i say grasping at strings the issue here is Tree house marketing and the collection Practices of Rocky mountain collections wich one do you work for? Im going to type this real slow, so you can keep up. these posts are from people who feel, they are being lied to by Treehouse Marketing and feel they are being taken advantage of. The claims against Rocky Mountain Collections. State Threatning and abusive and rude practices by these people Towards an elderly woman i think you should be more concerned about that aspect. Turning over a bill to a collection agency that is in dispute is comon practice for companies, its just a modern strong arm tactic to get people to give up there rights to be treated fairly. As far as being a Jr Reporter go back to the Rip-off report home page and read Become a rip-off reporter. A reporters job is to gather facts and produce results I wanted contact from some one at Rocky mountain Collections I got it. They Have stated they are not a member of Treehouse Marketing Now the big Question After reading these reports will Rocky Mountain Collections continue to do buisness With Treehouse Marketing? Or have they sold there morals For the almighty Dollar. And in closing, being on the ball I think i just hit a home run! ..however youre comments prove you dont even know what game it is.

http://www.treehousemarketing.com/contact.html Contact us at: Tree House Marketing, LLC 740 North 530 East Orem, Ut 84058 Toll Free 800-205-4918 Local 801-426-6300 Fax 801-426-6920 [email protected] I found all this with very little research. That junior reporter guy sure doesn't seem to be on the ball. All I got to say again...... Sincerely

WELL, Tree House of course didn't send me a check like Sarah in customer service had promised me. Today I came home from work only to find a package from UPS waiting for me from Tree House. I guess Sarah and her manager Dwight never made it to the shipping department as she promised me that they would do. Sarah said that she was going directly to the shipping Department to cancel my order out of the computers before it was shipped. LIES all LIES!!! So I called Tree House right away. Only to get someone named 'Felicia' on the line, who wasn't any help at all, and basically gave me the run around. I told 'Felicia' that I would be ashamed if I were her. I told her how I don't know how she could work for a company that rips people off all the time. How she can sit there and lie to people. Anyways, she responded with, "Is there anything else that I can help you with?" I said, "YES, I want to speak to a manager!" She said, "Actually there is one right here, hold on a minute please." I was put on hold for quite some time at this point. I hung up and called back. 'Felicia' answered again. I said, "Felicia this is Amanda, I'm still waiting for that 'manager' to get back on the line!" She put me on hold for a few seconds, and 'Ester' who sounded a lot like 'Felicia' got on the line with me. 'Ester' explained to me that no managers were available at the time, but she would make sure that she took down all the necessary information. Anyways, I had to tell my story ALL over again. She said to send the pkg back with a tracking #. I said thank you, and informed her that our conversation had just been recorded. She responded with, "You are not allowed to do that without my permission!" I explained to her that I am doing this for MY PROTECTION and TOO BAD, what's done is done! If they are going to play dirty, I can play dirty too! I have a few tricks up my sleeve as well. If they try to run that same credit card # through again, WELL, they are going to just give theirselves another problem to deal with. Luckily I caught this before it got way out of hand. I will never EVER give my credit card information over the phone EVER again. I don't understand how these people are still in business. I've done all I can do as far as reporting them to the BBB, and putting a report here on this website. I have cancelled my credit card, and my credit card will be doing an investigation over the $19.90 that was originally credited. If you are reading this and just realize that you too have been scammed and have NOT YET received your Slim Patches, Smoking Patches, whatever the hell they are sending you, this is what you need to do: CANCEL YOUR CREDIT CARD! Report it as lost or stolen.

I am just letting you all know that I was finally reimbursed from TreeHouse Marketing. If you have the proof that you returned the item and it was in the appointed time you should get your refund. If you are having trouble getting through to the company call the State of Utah Department of Commerce Division of Consumer Protection @801-530-6601 for help. Buyer Beware :) Screw me once shame on you, Screw me twice shame on ME.