- Report: #1069252
Complaint Review: Troy Root - Saginaw Michigan
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Author Not Confirmed
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Troy Root
895 Midland Road Saginaw, Michigan, USA
Phone:
989-792-1571
Web:
www.auto-owners.com
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Troy Root Saginaw Claims Office Adjuster Rips Off 80 y/o Woman with Insurance Claim Saginaw Michigan
An Adjuster for the Auto-Owner Insurance agency, Troy Root, is scamming my 80y/o mother. A tree failed on her house the day after Thanksgiving, 2012, during a wind storm. I call for her insurance agent and left a message. The agent turned the information over to the claim office on Tuesday, Nov27th. The adjuster came to house unannounced on Dec. 5, 2012 and wanted to assess the damages. She did not want him to assess the damages until she got her own estimates. She told him it was winter and the roof could not be fixed until spring. She would also know if leaks occurred inside the house. Against her wishes he assessed the roof, fence, and tree anyway. Then on Dec. 6th he sent out a check $1901 for both (approx) fence (617.00) and roof (1250.00). When she started to get estimates this spring the roof alone was estimated a little over $3950, by the lowest contractor. We called and email him about the problem he ignored all our calls, emails, estimates she emailed, and the contractors we had call him about the estimates. In fact, did not call her until 5/30/2013, to tell her the 180day deadline to complete the repairs would expire on 06/06/2013, and the insurance she had for years would be cancel. Again, when I to call him and he did not return my calls. Her insurance was canceled as well as the Dec 2012 check. The main office did restate her after they learned of her dilemma, although she lost all previous years she was with them. He still sent back his same estimates, $1250 for the roof, after she had submitted new estimate of approx $ 3950. He also sent back his estimate dated 12/06/12, which down scaled the size the roof that need repair and under estimated material cost. He had totally ignored her estimates and her contractors. His estimate will make her paid $2700 up front, her deducible is 500.00 and the depreciation is 933.00. This means after repairs she will only get $933. This means she will spend $1759.00 out of pocket instead her 500.00 deducible which is how her insurance it’s supposed to be set-up, and has worked in the pass with other claims. His Supervior was suppose to contact me he did call t help reslve this matter.
