- Report: #1162474
Complaint Review: Troy's Florist - Internet
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Author Not Confirmed
Why?
Troy's Florist
Internet, USA
Phone:
1-888.414.3800
Web:
http://www.troysflorist.com
Categories:
Business Rating:
(0)
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Troy's Florist Troys FloristTroysflorist Megan Did not deliver, would not answer email, terrible customer service, claims to be local vendor but they are not, read website it says local yet doesn't say WHERE! Internet
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I ordered flowers for a good friend whose mother passed away. I searched for a local vendor to place the order and was directed to this website (www.troysflorist.com). I telephoned for the more personal touch as I wanted something extra special. I had the flowers sent to the home address so my friends would have them as they went through the emotional drain of laying a parent to rest. I discovered almost 2 months later they never received the flowers! I immediately tried to contact this vendor who advertises that they "reply within seconds" to email. I received no reply so I telephoned. They told me they would have to "look into it and call me back". Two days later I call them as I've heard nothing. They tell me the order is marked confirmed and their local vendor is not answering them so they must be out of business. They said the local vendor agreed to give a refund so they will now issue a refund. How can this be if they are out of business now? Please note, this is two days after I filed a dispute with Chase bank regarding this transaction. I then said I wanted the flowers sent anyway and they told me they have no vendor to send the flowers. My friends live in the Chicago area. I questioned, you have no other vendors in Chicago? They said no. It is apparant that they do not have any vendors in Chicago (or anywhere for that matter) and this is a common thing for them to do. Please be careful when sending Sympathy flowers. This is obviously a scam of theirs to represent themselves as a local vendor which they are not. Read their contact page, after all this I read it again and it states they are local but doesn't state where!! This company is a complete scam and needs to be shut down. Please do not involve yourself with them as they will not deliver the service they charge you for.
