- Report: #1231262
Complaint Review: Truck Masters - Jacksonville Florida
Reported By:
Tucker -
Green Cove Springs, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Truck Masters
9921 New Kings Road Jacksonville, 32219 Florida, USA
Phone:
904-885-3200
Web:
N/A
Categories:
Business Rating:
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Truck Masters Expert Transmission Re-builds...LOL...LOL...LOL Jacksonville Florida
I contacted Truck Masters on March 27, 2015 about re-bulding the transmission in my 1998 Ford Ranger truck. He told me to bring it back in 2 weeks, because he was "backed up". I brought the truck to him on April 14, 2015, 2 weeks and one day later. He had initaly told me the job would take 3 to 5 days, and would be $1325.00. On April 18, 2015, I called for a progress report, and was told, he had been really busy, but i was on the schedule for first thing Monday morning (4/20). I went by his shop on Saturday April,25, 2015 to get something out of my truck, and it was no longer at his shop, when I inquired as to where it was, I was told it was at his other shop...OK...I told the owner I really needed my truck (I am a self-employed subcontractor) for work, he said he "was in the middle of it"and that he would have it ready on Tuesday, April 29,2015. When I got no caLL on Tuesday, I went to the shop on Wednesday April 30, 2015, and was told they found the problem, the Torque Converter was bad, and I might get it back that afternoon, but it would probably be the next day. I heard nothing from him that day. The next day Thursday April30, 2015, I was told the transmission needed to be "broken in", and he would call me when it was done. I heard nothing else that day. On Friday May 1, 2015, I went to his shop, and my truck was jacked up with the pan off, and valvebody out, and my wife asked, "is this how you break it in?". The owner, then got very irate and asked my wife to leave. I stepped in his shop and told him to put all the parts back in, and I would pay him for what he had done, and call a tow truck to pick it up, and take it somewhere else to be repaired. By this time the owner gets very irate and angry, and continues to work on my truck, He says he is going to fix it, and I'll have to wait. He then tells me he wants to be paid in cash. I send my wife to the bank to get cash. While she is gone he finishes, and comes out with a bill for $1471.00, I told him that was not the price he quoted me, and that my wife was only bringing back $1325.00. He tells me there's an ATM right across the street. He test drives my truck, comes back, and says its fixed. He finally agrees to the original price he quoted $1325.00. I take the truck, get 2 miles down the road, and the original problem comes back. I immeaditly take it back, and he tells me he will fix it (Ihad a 2 year unlimited miles warranty) He keeps my truck until the following Wednesday May 6, 2015 with another bill for $133.00. I drove the truck 6 days, and 90 miles, and the problem came back. I took it back on Thursday May 14, 2015, and I was met at the door by the owner, who askes "whats wrong now?". I said the same problem, no overdrive, he says to leave it with him, he will check it out. When I questioned him about when I could possibly get it back, he got really abusive, and told me to get off his property, and stormed into his office. Not knowing what exactly to do, I stuck my head in his office, and asked if he wanted me to leave it, or bring it back the next day, his reply was the sooner you leave it, the sooner I'll get it fixed. It sat in the same spot in his parking lot for 3 days. I went to get it, fixed, or not on Monday May 18, 2015, where I was told they were just getting ready to pull it in the shop, and to give him a few minutes, it was just a "band adjustment". They then had lost my key, and I had to go home and get my spare. They test drove it again, and said it was fixed. As of May 21, 2015, I still have the same problem with my transmission, only I'm $1325.00 lighter
1 Updates & Rebuttals
Absolute Mellow
California,USA
There is no excuse for this
#2Consumer Suggestion
Wed, May 27, 2015
I was an automatic transmission specialist for 23 years. I find stories like this highly embarrassing to any automatic transmission specialist. Simply because there is no excuse for it.
I made very good money as an AT specialist for a lot of years. It is important to stay on top of training as there are a lot of changes over the years. The basic fundamentals of an automatic transmission never change. The application of technology does change over the years from model to model. At one time a good transmission shop had the cerfication from the ATRA (Automatic Transmission Rebuilders Association). However, that has changed over the years because anyone who can pay the fees can receieve certification from ATRA.
I can't speak for the shop that serviced your Ranger. I don't know if it is a general repair shop that offers AT repair, or if that is something they specialize in. It really doesn't matter since either way they gave you very poor service. And once again they gave a black eye to those who make their honest living doing AT repair.
It may be a little late to suggest this. Maybe someone else can benefit from this in the future. There is a company called Jasper that specializes in Automatic Transmissions, engines, and other large assemblies on an exchange basis. They sell remanufactured assemblies that are a direct replacement for your failed unit. Their prices are a little steep. However they offer a very good 3 year warranty on most of their units which also includes the labor to replace it should it fail within their warranty period. This is a plus to the shop replacing the unit. Most remanufacturers only warranty their unit and not the labor to replace it should it fail. This often leaves the customer the cost of labor to replace the failed unit.
The next time you have a major failure of an engine, transmission, or other assembly you can go to Jasper's website and find a shop in your area that is a Jasper dealer. The units are shipped within a couple of days which helps reduce down time.
Jasper is one of the reasons I got out of the Automatic Transmission business. I simply could not compete with what they are offering customers. They cut the down time of a vehicle which is very important to a customer. Also they offer a warranty that I also could not compete with.
I am sorry for what you experienced trying to get the transmission repaired on your Ranger. I am hoping you are able to get some kind of resolution from the shop.
