- Report: #968732
Complaint Review: Trulia Inc. - Internet
Reported By:
nancyh -
New Bern, North Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Trulia Inc.
Internet, United States of America
Phone:
(415) 648-4358
Web:
www.trulia.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Trulia, Inc. www.trulia.com charged credit card unauthorized, sneaky, small print on receipt, informed me of charge, unapproved charges Internet
Report Attachments
I agreed to being charged for 3 months of 'special' advertising. The salesperson tried to sell me on 6 months and I specifically explained I wanted to try the service for a shorter time as I had been unimpressed with the 'trulia agent pro' exposure so far. The two services were over $300 per month.
The salesperson made it clear that if I didn't like the results I would simply not have to renew.
Apparently, I was sent a receipt (which I later found in my spam file) that STATED (not asked) that I would be charged for an automatic renewel if I did call to terminate. Of course, I explained to Trulia that had I known anything about this that it would have gone into my calendars so that I would not miss the date. I knew NOTHING of this. The service was not worth a penny, either.
I expressed to the Manager in billing (the 4th person I spoke with) that a "notification of being charged a renewel is not an agreement -- it is simply a one-sided wish and by charging me without my permission or even knowledge they had committed a crime. It's called THEFT (the print on the receipt, even had I seen the receipt, was SO FINE, that I would never have noticed it anyway).
I would love to join a class action if one gets started and am glad for a venue to warn Realtors around the country. Can I report a crime? I will now call my credit card company.
nancyh
The salesperson made it clear that if I didn't like the results I would simply not have to renew.
Apparently, I was sent a receipt (which I later found in my spam file) that STATED (not asked) that I would be charged for an automatic renewel if I did call to terminate. Of course, I explained to Trulia that had I known anything about this that it would have gone into my calendars so that I would not miss the date. I knew NOTHING of this. The service was not worth a penny, either.
I expressed to the Manager in billing (the 4th person I spoke with) that a "notification of being charged a renewel is not an agreement -- it is simply a one-sided wish and by charging me without my permission or even knowledge they had committed a crime. It's called THEFT (the print on the receipt, even had I seen the receipt, was SO FINE, that I would never have noticed it anyway).
I would love to join a class action if one gets started and am glad for a venue to warn Realtors around the country. Can I report a crime? I will now call my credit card company.
nancyh
