- Report: #738599
Complaint Review: TrustFax / efax - Internet Internet
Reported By:
Brian -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TrustFax / efax
Internet, Internet, United States of America
Phone:
(866)733-7040
Web:
trusftfax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TrustFax / efax Continued to bill for months after account cancellation , Internet
After receiving a confirmation email, I continued to be billed for 4 months. When contacted, billing acknowledged their error and told me to wait on hold to be transferred to a supervisor in order to credit my credit card.
4 calls , holding for 30 min. each time before I hung up. When I called again and stated to just make a note in their system informing the supervisor of the credit, they immediately put me on hold again for another 25 min. before I hung up.
Calling my credit card co. was the only way to remove these charges.
*Customer service can be VERY difficult to understand. Located in a land far away.
