- Report: #1149681
Complaint Review: TrustFax - Internet
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Author Not Confirmed
Why?
TrustFax
Internet, USA
Web:
www.trustfax.com
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TrustFax J2 Global Billing continues after cancellation and unable to get refund Internet
I've used TrustFax since 2008 to send digital faxes, but then I bought a printer with fax capabilties, so I called to cancel. The phone rep said I must cancel via their web site. I found this strategy a bit scammy, but I went through the procedure online as instructed. Since I was on an annual billing cycle, I assumed my cancellation was "accepted" until the charge appeared on my credit card statement the following year. I immediateoly called TrustFax to say that I not only cancelled, but had not even logged in during the past year. They asked me to produce a cancellation confirmation email, but I never received one. Now I very much regret not printing the cancellation confirmation page that appeared when I completed the form. Here are my complaints:
1. Any respectable company would provide a refund, because they could easily check my account actviity and see that there was none.
2. I had been a paying customer for five years, so I clearly I wasn't trying to get away with something.
3. I'm convinced that their strategy for keeping your money is to force you to cancel online and then never send a confirmation afterward so they can deny it ever happened.
I disputed this charge with American Express and even pointed out the list of other complaints that exist on this site, but they sided with TrustFax. I have now blocked TrustFax from the ability to charge anything to my American Express.
