- Report: #900625
Complaint Review: TSP Travel - Internet
Reported By:
Amy -
Killeen, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TSP Travel
Internet, United States of America
Phone:
800-276-7415
Web:
Hotels-and-Discounts.com
Categories:
Business Rating:
(0)
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TSP Travel Hotels-and-Discounts.com No customer service, over charged me almost 800.00, lied about giving me the govt rate (I was on military orders during my stay) Internet
Do not use Hotels-and-Discounts.com. I called the reservations number on the Residence Inn website and it was actually TSP Travel or Hotels-and-Discounts.com. I am an active duty member of the Army and had to make a last minute reservation when my company decided to send me to a 4-week training in another state. TSP travel assured me that I was getting the government rate so I pre-paid the reservation and my credit card was immediately charged $3,382.68. I was being charged $104 a night plus taxes. When I checked out the receipt from Hampton Inn shows that I was only charged $2698.36 at a rate of $85 per night.
So TSP Travel charged me $3,382 but Hampton Inn says my stay only cost $2,698.36.
I have tried to contact TSP Travel but after a month of calls and emails I have not gotten any response and the phone line is only for making reservations. Zero customer service. Hampton Inn has been completely unhelpful as well. When I ask them about the $684 discrepancy in the receipts they claim that the reservation was made through expedia.com and they cannot do anything about reservations made on-line.
So TSP Travel charged me $3,382 but Hampton Inn says my stay only cost $2,698.36.
I have tried to contact TSP Travel but after a month of calls and emails I have not gotten any response and the phone line is only for making reservations. Zero customer service. Hampton Inn has been completely unhelpful as well. When I ask them about the $684 discrepancy in the receipts they claim that the reservation was made through expedia.com and they cannot do anything about reservations made on-line.
