- Report: #915951
Complaint Review: TSP Travel - Seattle Washington
Reported By:
Infuriated -
Allentown, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
TSP Travel
Seattle, Washington, United States of America
Phone:
Web:
www.tsptravel.com
Categories:
Business Rating:
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TSP Travel WOULD NOT REFUND HOTEL CANCELLATION Seattle, Washington
I booked a flight through USAir's offical website. I needed a hotel and car as well. Since USAir offers the service to book a hotel and car I went thru their website. Once I clicked on hotel, it took me to another website which I thought was affiliated with USAir. I booked a hotel room and then in a few days realized I needed to cancel it. I went into the site and cancelled it. When my credit card bill came I noticed that there was a charge from a "TSP Travel." I had no idea what it was. I called them and they told me that it was for the hotel I booked. I told them I cancelled it and they said they have a "NO CANCELLATION" policy which means you have to pay the bill whether you cancel it or not. I called the hotel and they said that the room had been cancelled. I am furious. Now I am stuck with a $108.79 hotel bill for a room I never used. I filed a complaint with USAir and I'm very disappointed that they would send their customers to such a disreputable site and will never use their website again to book anything other than air travel.
2 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
Ashley
springfield,Missouri,
U.S.A.
Always read the terms and conditions
#3Consumer Comment
Mon, July 23, 2012
The website clearly states in their terms and conditions that you will owe 50% of the rate if you cancel more than 7 days prior to the stay or 100% if you cancel less than 7 days prior to the event. When you reserved the hotel, you clicked "I agree to the terms and conditions"
Next time, you should probably read what you are agreeing to. No ripoff here.
