- Report: #1179533
Complaint Review: Tucker Albin & Associates CON ARTISTS WILL TAKE 50 PERCENT FEE Non Stop Harrasment Do Not Do Business With Them - Richardson Texas
Reported By:
concernedformeremployee -
Dallas, Texas,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tucker Albin & Associates CON ARTISTS WILL TAKE 50 PERCENT FEE Non Stop Harrasment Do Not Do Business With Them
1702 N. Collins Street Suite 100 Richardson, Texas, USA
Phone:
(877) 455-4572
Web:
http://www.tuckeralbin.com/
Categories:
Business Rating:
(0)
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Tucker, Albin & Associates CON ARTISTS, WILL TAKE 50 PERCENT FEE, Read the Contract, Will Settle for Whatever They Want Not What You Are Owed, Do Not Do Business With Them Richardson Texas
I worked for them very briefly. They will not answer any of your questions pertaining to YOUR money, they will just ignore you or cut you off and keep reading their script. We were basically instructed to "slam" each and every prospect, and twist their arm into signing no matter what the cost or how rude or insulting we had to be in the "process"
They will take a 50 percent of the debts they collect as their "FEE" and this is not negotiable. We were instructed to harass people relentlessly to the point they hang up on EVERY call.
They don’t do any kind of background checks on their employees, most of their employees have criminal records and a lot of them have recently been released from prison.
Their contract states they can do whatever they want in the process of collecting on your debts, they can settle for whatever amount they wish. You are basically signing over the entire rites to your money to them to do as they wish and you will have no say so in the matter if you sign.
Even if you just verbally agree over the phone to place the account for collections without signing the anything, they will take that and run with it, and begin harassing your clients’ non-stop.
They will never state their actual company name when cold calling companies, it is always something different to disguise what they actually do and what the call is about, which is a clear and blatant violation of FCC rules.
The intros at the boiler room call center were, "I'm with a team of private investigators and attorneys, were coming after you, are you ready!".
Another opening line was, "this is going to be the worst sales call you have ever heard, are you ready?"
Another opening line was, "I'm calling to get your worst paying account so we can collect on it, if you’re going to lie to me and tell me you don’t have any and everything is perfect, then now is the time to hang up. (pause) since you haven’t hung up, go get your books and tell me what is your worse paying account, I’m not getting off the phone until you do"
These literally were our opening lines, that rotated every day and if we veered off of that at all it was like a capital offense. It was pretty ridiculous. They are actually just amateurs at everything they do including their sales "process".
They instructed us to tell receptionists that we are returning calls to the Owners of companies in order to get them on the phone, "im just returning his call, tell him ___ with (made up company name) is on the phone he will take the call"
Or "I have a note on my desk to give him a call back" which was a complete lie. They didn’t care how much your time they wasted or if they got receptionists or secretaries in trouble or even fired because of their antics.
The people they hire have no previous sales experience, they hire people off the street and groom them to be con artists and teach them how to screw people over daily.
There really was no telling them no, they would call you a liar and keep insisting that you had bad accounts that they could collect on, over and over until you literally hung up. We were instructed to do this and could not even think about letting someone off the phone without harassing them and doing everything besides cussing them out first.
1 Updates & Rebuttals
Jodi
Coppell,Texas,
Tucker Albin is not the problem
#2Consumer Comment
Fri, October 24, 2014
My company has been doing business with Tucker Albin for the past four years. During this time frame, our contacts have been nothing but professional. Fees charged are not whatever they feel like collecting, but average 25% of the total collection - well within guidelines for a collection agency. They will not accept a settlement unless you agree to it. It appears that whomever wrote the original report was a disgruntled former employee.
