- Report: #1399071
Complaint Review: Tudo and Co - Sheung Wan, Other
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Author Confirmed
Why?
Tudo and Co
No. 5, 17/F Bonham Trade Centre, 50 Bonham Strand, Sheung Wan,, Other, Hong Kong
Web:
https://www.tudoandco.com
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Tudo and Co Tudo sold us over 40 lights for our restaurant we are building. We specified it was for a commercial application yet they sent us non UL certified lights. They provide UL certified lights (for an additional $6.00 each) and refuse to exchange them. We are set to open in six weeks so this is a huge problem. Sheung Wan,China
Report Attachments
We purchased over 40 lights from Tudo and Co out of Hong Kong. We specified the lights are for a commercial application (which need to be UL certified) but they shipped non certified lights. We have asked them to ship correct lights no allow us to return the non certified but they only make excuses and suggest we have an electrition re-wire them. This is not exceptable and would not pass electrical inspection by L&I. We spent close to $4,000 on this lighting order and will need to spend at least that much more to get the restaurant opened on schedule. Very disappointed!
2 Updates & Rebuttals
Greg
Cle Elum,United States
Issues Corrected
#2Author of original report
Mon, December 04, 2017
Tudo and Co replaced all the light fixtures with UL certified lights.
Tudo and Co Rectified UL Cert Issue
#3Author of original report
Wed, September 13, 2017
Big thank you to Tudo and Co for agreeing to send new lighting fixtures. We are awaiting shipment and hope to have our UL Certified lighting in place soon. Thank you to Brandy and her team for doing the honorable thing and making our order right. We appreciate it very much!
