- Report: #1193665
Complaint Review: Turbotax/Intuit - Nationwide
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Turbotax/Intuit
Nationwide, USA
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Turbotax/Intuit Intuit Turbotax DEGRADED performance - 2014 Turbotax BASIC Pleasant Prairie, Wisconsin Nationwide
Intuit has DOWNGRADED the capability of 2014 Turbotax BASIC compared to the previous 10 YEARS of what Basic could do. The advertising on the back of the box is the same and the base price is the same as the last 10 years. However, for a customer who has used BASIC for the last 10 years and begins the 2014 return using BASIC, the customer is FORCED to upgrade to a higher level of Turbotax (at additional cost) to handle the SAME tax situations as in the prior years when BASIC handled these same tax situations. In prior years, the customer was given a CHOICE to upgrade for "additional help" with certain tax situations. In the 2014 version of BASIC, the customer is NO LONGER allowed to proceed if he responds "no thanks" to the upgrade. I bet the same applies to customers who have used higher versions in previous years-they are forced to upgrade to a still higher version for tax situations that used to be handled without an additional upgrade. Also, with 2014 BASIC you can NO LONGER view a single tax form or add a comment to a form as in prior years. You cannot VIEW the entire return before you print it. These view options have been REMOVED when you click on "View" in the menu bar.
I guess when too many customers click on "no thanks" to an optional upgrade, it's time to make the upgrade MANDATORY in order to continue with the return. By any measure, this is an UNPLEASANT surprise and argueably a RIPOFF, since there has been NO NOTICE and everything LOOKS THE SAME until you get started.
