- Report: #1340504
Complaint Review: Turnkey Auto Group - Nationwide
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Author Not Confirmed
Why?
Turnkey Auto Group
Nationwide, USA
Phone:
(877) 888-5770
Web:
www.turnkeyautogroup.com/
Categories:
Business Rating:
(0)
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Turnkey Auto Group Sold a bogus policy Austin Nationwide
I was sold an extended warranty for my Ford F350 Dully truck. I was very upfront that I use the truck for work and personal. I provided my VIIN number and was quoted a policy for $6180.00. I have paid $4200 of that amount.
I never received the warranty documentation. About 4 months later, my truck needed services. My service agent at the dealership (where I bought and always take the truck for service) scheduled the appropriate review of the services needed. I was told that my truck is not covered because:
- #1 it has a fifth-wheel hitch and ability to haul gooseneck trailors - this is available information and they should not have sold the policy to me
- #2 is used for commercial use - I told the agent that I use my truck for work and personal. I was unaware and was never told this was an issue
I was told over the phone from Kristina and Charlotte that they will no longer warranty my truck and they will not refund my money. They also said I signed the contract, which I did not, and I was provided with the contract via certified letter, which i never recieved and they will not provide.
Also note that they list themselves as several different things including: Royal Adminstration Services, Omnisure (who you pay the bills to), Royal-Shield Am Trust, Turnkey Auto Group.
This is a complete scam. I should have done the research before. Please make everyone aware that this is a real issue and am looking to file a lawsuit against them.
