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  • Report:  #1116670

Complaint Review: Twice Clothing - San Francisco California

Reported By:
Katherine - Alabama,
Submitted:
Updated:

Twice Clothing
San Francisco, California, USA
Phone:
888-229-2883
Web:
www.liketwice.com
Categories:
Tell us has your experience with this business or person been good? What's this?

This company is most likely a scam. They seem great at first, even paying the shipping for you to send your lightly used clothing to them. They even have a user-friendly calculator on their website that supposedly tells you how much they will offer you for pants, shirts, outerwear, etc. by designer. So, I sent 12 items to them that were in extremely good condition, no stains, freshly ironed, and from designers like Theory, BCBG, Express, Zara, Urban Outfitters, Guess, etc. On the low end of the spectrum of what they were offering for such items, I calculated I should receive at least $35. They came back with an offer for $15, claiming that 6 of my items were "stained",  Including the 2 Theory items, when I had never worn 3 and knew for a fact they were not stained.

So I was ready to reject this outrageous offer and get my clothing back, only to find out they charge you for return shipping. AND you can't accept the offer for the items they wanted and pay the shipping to get the rejected items back. So it's all or nothing. It seems like this creates a huge opportunity to scam. They can "accept" some of the cheap items and pay you very little, in hopes you will be desperate for cash and not want to reject monies that you could have gotten and, on top of that, really not want to pay the return shipping to get your items back.  Then, they can turn around and sell those expensive "rejected, stained" items for full profit. I'm not saying this company does this, but I am saying they definitely could do it. Especially after I saw that they accepted all my cheaper brands and rejected all of my expensive ones. I would NOT sell to them if you want to be fairly compensated for your items. Go to a local consignment store, Pxxxxx (((REDACTED))) closet, ANYWHERE but this website.



3 Updates & Rebuttals

angel

prague,
Oklahoma,
Same thing Here too, SCAM?

#2Consumer Comment

Thu, May 29, 2014

Started off great but then the more I sent in, the MORE they found DATED or Stained clothes...REALLY?...this is what they tell you, to not pay for the pieces. I sent some things, but DO NOT suggest anyone sending items in. NO matter what you send, they claim its Dated or Stained...


michelley

Wake Forest,
North Carolina,
Same thing happened to me.

#3Consumer Comment

Wed, May 14, 2014

I had the same problem as the original complaint.  I shipped my items clean and in good repair, the bag was damaged in transit, and they rejected several items because of holes/stains which weren't on the items when I shipped them.

 Just because it hasn't happened to you...yet..doesn't mean it isn't happening to others.  My first sale to Twice went very smoothly and I earned about $35 on nice items.

 The second sale was a total scam.


Potter1234

Blokely,
Alabama,
Best store every

#4Consumer Comment

Tue, April 22, 2014

I have shopped online at twice 10+ times and I love love love it.  I enjoy getting the daily emails of what is new! I have sold to them on one occasions and got about $5.00 for the 7 items sent in.  The things is, everything that said about my items were spot on.  Four of the items they said were out of style... the were in perfect condition but just old so they weren't going to pay me for them... I get it.  One of my items was stained, and I didn't know that but it probably was.  

To sell clothing it tells you that if you don't accept the offer you have to pay $5.00 to have everything shipped back.  Guess you should have read everything before you just agreed to it.

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