- Report: #629152
Complaint Review: Twin City Nissan - ALCOA Tennessee
Reported By:
DRM1963 -
Tellico Plains, Tennessee, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Twin City Nissan
3247 Alcoa Highway ALCOA, 37701-3201 Tennessee, United States of America
Phone:
(865) 970-4132
Web:
www.twincitynissan.com
Categories:
Business Rating:
(0)
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Twin City Nissan Twin City Nissan - Forced into Using their financing ALCOA, Tennessee
To:
Twin City Nissan
3247 Alcoa Highway
Alcoa, TN 37701-3201
(865) 970-4132
Al Barber: Finance Manager
Email:
[email protected]
This is to just inform all that this email is being sent too that when I contacted the Twin City Nissan Finance Dept. about Alcoa Federal Credit Union handling the financing on my 2010 370Z that I purchased on 7/24/2010, I was told that financing was already approved by Fifth Third Bank. I contacted Fifth Third Bank personally today before 5:00pm and after being told by 3 different Operators in 3 different Departments that I did not have an account with Fifth Third I asked them to check for any Pending Loans in my Name.
I informed them I had contacted Twin City Nissan to inform them I had received a letter from Suntrust Bank refusing my loan application and that I had contacted Erin Hill at ALCOA FEDERAL CREDIT UNION and that I was pre-approved and the money was waiting to be sent but they would need a Bill for the automobile.
When I contacted the Finance Dept. at Twin City Nissan again, I again was told that the loan was already approved and financing was taken care of by Fifth Third Bank. This is what prompted me to contact Fifth Third Bank personally and again a second time to verify that there was NO APPROVED LOAN but a pending loan (not approved ) in my name.
I am requesting any and all vehicle billing information be sent to the following person at ALCOA Tenn Federal Credit Union.
Erin Hill
Loan Department
Alcoa Tenn Federal Credit Union
"A Place Where You Belong"
PO Box 9001 Alcoa, TN 37701
865-380-6250 Fax (865)977-0253
I am also asking that since I was blatantly lied to more than once about a loan already approved by Fifth Third Bank for this loan and in my name that a written apology be sent to this email address today by the persons that knowingly lied to me and that verification be sent to me that the information I am requesting be sent to the person and Credit Union as I have requested, for the 4th time.
If I need too I can be at Twin City Nissan before 9:00am in the morning of 08/05/2010 and we can contact Fifth Third Bank (1-800-972-3030) together to again verify that there is no open loan but a pending loan application in my name.
DR Massey
Contacted Twin City Nissan to request Car Billing info be faxed to Erin at ATFCU Fax (865)977-0253
ATFCU request I contact
Fifth Third Bank
1-800-972-3030
www.53.com
for Account #
and 10day Payoff amt:
No acct. # found by my SS# and or name, per first operator, to be open in their system!
1st Transferred to Auto Lease
2nd Transferred to Checking and Savings -
Operator - Regine
No Account for my SS# found in the system!
3rd Transferred to Installment Loans -
Operator - Rose
No Account for my SS# found in the system!
Have application on file Pending but no open loans for me of any kind.
Twin City Nissan
3247 Alcoa Highway
Alcoa, TN 37701-3201
(865) 970-4132
Al Barber: Finance Manager
Email:
[email protected]
This is to just inform all that this email is being sent too that when I contacted the Twin City Nissan Finance Dept. about Alcoa Federal Credit Union handling the financing on my 2010 370Z that I purchased on 7/24/2010, I was told that financing was already approved by Fifth Third Bank. I contacted Fifth Third Bank personally today before 5:00pm and after being told by 3 different Operators in 3 different Departments that I did not have an account with Fifth Third I asked them to check for any Pending Loans in my Name.
I informed them I had contacted Twin City Nissan to inform them I had received a letter from Suntrust Bank refusing my loan application and that I had contacted Erin Hill at ALCOA FEDERAL CREDIT UNION and that I was pre-approved and the money was waiting to be sent but they would need a Bill for the automobile.
When I contacted the Finance Dept. at Twin City Nissan again, I again was told that the loan was already approved and financing was taken care of by Fifth Third Bank. This is what prompted me to contact Fifth Third Bank personally and again a second time to verify that there was NO APPROVED LOAN but a pending loan (not approved ) in my name.
I am requesting any and all vehicle billing information be sent to the following person at ALCOA Tenn Federal Credit Union.
Erin Hill
Loan Department
Alcoa Tenn Federal Credit Union
"A Place Where You Belong"
PO Box 9001 Alcoa, TN 37701
865-380-6250 Fax (865)977-0253
I am also asking that since I was blatantly lied to more than once about a loan already approved by Fifth Third Bank for this loan and in my name that a written apology be sent to this email address today by the persons that knowingly lied to me and that verification be sent to me that the information I am requesting be sent to the person and Credit Union as I have requested, for the 4th time.
If I need too I can be at Twin City Nissan before 9:00am in the morning of 08/05/2010 and we can contact Fifth Third Bank (1-800-972-3030) together to again verify that there is no open loan but a pending loan application in my name.
DR Massey
Contacted Twin City Nissan to request Car Billing info be faxed to Erin at ATFCU Fax (865)977-0253
ATFCU request I contact
Fifth Third Bank
1-800-972-3030
www.53.com
for Account #
and 10day Payoff amt:
No acct. # found by my SS# and or name, per first operator, to be open in their system!
1st Transferred to Auto Lease
2nd Transferred to Checking and Savings -
Operator - Regine
No Account for my SS# found in the system!
3rd Transferred to Installment Loans -
Operator - Rose
No Account for my SS# found in the system!
Have application on file Pending but no open loans for me of any kind.
3 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Questions..
#2Consumer Comment
Thu, August 05, 2010
You don't have a lot of dates in this. But from how you have written this it appears that you bought the car and at a later time went to Alcoa to get the loan. Which unless they let you do some sort of "spot" delivery they are not going to let you take the car without financing in place.
If you bought the car on 7/24 when did you contact Alcoa and get approved for the loan.
The other questions is when you signed all of the paperwork what was the bank listed on the documents?
Ramjet
Somewhere,Michigan,
U.S.A.
They can't force you
#3Consumer Comment
Thu, August 05, 2010
Unless you applied for a loan with 5th 3rd, they can't make you use them. Even then you don't have to use them until you actually buy the car with them on the contract.
They don't want you to use your own financing because they don't get any money from it.
Stick to your guns and don't let them badger you into anything. If they want to sell you a car they will eventually agree to your financing.
I NEVER use a dealers financing arrangement.
Just keep saying no, if they don't agree, walk to another dealer. There are lots of them willing to sell you a car, some won't even try to play stupid dealer games with you.
DRM1963
Tellico Plains,Tennessee,
USA
08/05/2010 10:30am Contact Fifth Third Bank
#4Author of original report
Thu, August 05, 2010
08/05/2010 10:30am Contact
Fifth Third Bank
1-800-972-3030
www.53.com
Account # None on
file
10day Payoff amt:
1st operator : Meg - No Account on Record for this name or SS#
2nd Operator: New Accts:
800-275-4858 - Karen - Application Pending but not approved and no open
account. She said she checked to make sure application was not going through
and left a message for the department in charge to that effect. If it did to
contact the person at the number supplied to rectify.
#800-264-2080 Ask to speak to person In Charge of Financing (Twin City Nissan)
-->
08/05/2010 10:30am Contact
Fifth Third Bank
1-800-972-3030
www.53.com
Account # None on
file
10day Payoff amt:
1st operator : Meg - No Account on Record for this name or SS#
2nd Operator: New Accts:
800-275-4858 - Karen - Application Pending but not approved and no open
account. She said she checked to make sure application was not going through
and left a message for the department in charge to that effect. If it did to
contact the person at the number supplied to rectify.
#800-264-2080 Ask to speak to person In Charge of Financing (Twin City Nissan)
