- Report: #1307098
Complaint Review: twinspires.com - Internet
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twinspires.com
Internet, USA
Web:
twinspires.com
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twinspires.com A Churchill Downs company wagering scam of twin spires.com Internet
The purpose of a player's pool in horseracing is to optimize your odds with knowledgeable agents deciding on the bets. For the Preakness, the odds were incredibly easy with Nyquist and Exaggerator, first and second in the Kentucky Derby and favored by "all" the professionals. You would have to be a complete idiot to have messed up on this one, especially placing multiple wagers in various combinations: super trifecta, High Five, etc. The pool was capped out at $25k. When I called customer service to see why I had lost money, I was given the runaround as I have everytime I have called them.
The agents are not well versed in their subject and they have no adequate explanation to offer. Being told that the bets were "not good" was an unsatisfactory answer. This is not just poor customer service; it verges on fraudulence. Even in a risky passtime like horse racing, a cogent explanation should be offered to explain why the winning horses were wagered on and again won, this time Exaggerator in first place and Nyquist in 3rd, but the participants in the pool LOST!!!!
I have performed much better on my own and this is a lesson learned; no more pools for me and no more Twinspires! Account is closed!
