- Report: #1239158
Complaint Review: Two Men And A Truck - Birmingham Alabama
Reported By:
Aubrey White -
Birmingham, Alabama, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Two Men And A Truck
3114 Bellwood Drive Birmingham, 35243 Alabama, USA
Phone:
2059702272
Web:
www.twomen.com
Categories:
Business Rating:
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Two Men And A Truck Negligent, Ignored Calls, Severe Damage To Furniture Failed To Rectify Situation, Employees Very EVASIVE Birmingham Alabama
Two Men & A Truck moved me into my new house on May 27, 2015
Before the move was complete the guy in-charge of the move, Chandler, went over the paperwork with me about 30 minutes before everything was completed He had me to check off on this checklist saying everything was complete and there wasn't any damages, which I did not have an opportunity to look at the furniture throughout the house at that point.
I went to take a look in the master bedroom on the main level and I noticed there was a wide scratch on the armoire. When I saw the scratch, I immediately evaluated the other sides of the armoire. My findings there was a chunk of wood missing from the right side as well and an even larger chunk from the left side.
Immediately I got Chandler to show him the damages (he was cleaning off the back of the truck). He came in and took a look and immediately said they did not do it. I expressed to him, well the last time I saw it, it wasn't damaged. He then expressed to me that it must have happened when it was stored, and I told him "you were on the crew that put it in storage" (I used Two Men And A Truck to move everything to storage which was over $2,200.00). After that he simply replied, "well, we didn't do it".
On May 28, 2015, I called to speak with someone about the issue. I was told that Nicholas would be calling me back about the issue. Nicholas was very slow in returning my phone call. I had to call him continuously until finally they got him to the phone. He told me that he could come out the morning of June 7, 2015.
He came out as he said on June 7, 2015, took a look at the damages and said he would get a company by the name of Cullman Furniture Repair to come out and repair the armoire. He said they would contact me before the week is out, if not they would give me a call no later than Wednesday, June 17, 2015.
I did not hear from Cullman Furniture Repair until June 23, 2015. The young lady stated that she wanted to put me on their schedule, which non of the times I was available they could come from Cullman, AL to Birmingham, AL (which is a little over 60 miles away). At this point I was extremely aggravated by the negligence and disregard by Two Men And A Truck. When they found out on June 23, 2015 that I was going to take recourse, that's when they made contact with Cullman Furniture Repair to contact me.
Not once was I asked how could they make it right. Not once did anyone apologize. Nicholas was very evasive and "told me" they would send a furniture repair company out, which I was not pleased with.
To complete this move from my old home to storage and from storage to my new home, I spent well over $3,000.00.
They took my money and don't want to be accountable for furniture they damaged and now I'm left looking a an expensive severly damaged armoire.
This has been the worse experience I've ever had in my life!
