- Report: #1257750
Complaint Review: TWO MEN AND A TRUCK - Springfield Illinois
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Author Not Confirmed
Why?
TWO MEN AND A TRUCK
651 E. Linton Ave Springfield, 62703 Illinois, USA
Phone:
217-866-0864
Web:
https://twomenandatruck.com/locations/il/springfield
Categories:
Business Rating:
(0)
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TWO MEN AND A TRUCK UNPROFFESIONAL MOVING COMPANY WHO USES YOUR INFO TO STALK YOU! Springfield Illinois
Report Attachments
The move from Springfield, IL to St. Louis, MO amount was $1117.25. The 2 men damaged the door frame and put a hole in the door. I was immediatlely told that they would fill out a claim for getting reimbursed. Upon completion of the move, I was them told that I was responsible for pics and filling out a claim form. After looking through my signed paperwork, the movers never left me a claim form to fill out. The same day at approximately 8pm I received an unprofessional text message from the mover by the name of Leslie. I then received another disturbing text at 11:30pm. It totally freaked me out, not only did they damage the door but they damaged the side rails of my platform bed, they scrapped the wood off my dining table and punctured a hole on my leather dining chair A stop payment was made on the disastrous move. I spoke to the Manager and he said that he would do nothing about the violation of my privacy. He also told me that they was not going to reimburse me for payment. He said that he would have someone to come and fix the damages...which is impossible because the items were severely damaged. The manager said that he wasn't doing any thing until I paid him. He threatened to send this matter to collections. There is no price value for my privacy being violated. I also feel like I should be penalized on my credit report because of the damages that were done. This company had no intent to reimburse me for damages. I'm not paying for the incompetence of this company, however I am paying for the lost of my privacy being violated because now I have to feel out a police report for the mover/creeper that made unwanted comments about me sleeping in my bed through his text messages.
2 Updates & Rebuttals
CASE SETTLED
#2Author of original report
Wed, November 18, 2015
As of 11/16/2015...The case has been settled with the company for the full amount of the move ..I am very satisfied with the results. Very Respectfully, Tara Whiteside
Travis
Springfield,Illinois,
USA
Attempting to Contact Customer
#3UPDATE Employee
Wed, November 11, 2015
Tara, we appreciate you taking the time to voice your opinion about your experience with our company. We take any complaints or negative reviews very seriously and are truly sorry to hear your frustration and concerns regarding your recent move. With our 96% referral rate, we want to assure you this is not the norm. Our records show that our management team and corporate customer care team have made attempts to reach out to you regarding the damage claim process and unprofessional behavior that took place. Please contact our office at 217-331-6076 to discuss your concerns or contact our corporate customer care team at 800-345-1070 (option 3) or email [email protected]. We look forward to hearing from you and working toward a resolution.
